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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

What are three actions a client should take when preparing for a grid migration?

A. Address duplicate usernames.
B. Accept the migration invitation.
C. Remove all apps from migrating workspaces.
D. Remove all guests from migrating workspaces.
E. Disconnect Slack Connect channels.
F. Ensure user emails match SSO.

Question 2

What is the primary benefit of establishing a standard channel naming convention?

A. Prevent unnecessary channel creation.
B. Allow users to quickly see other members in that channel.
C. Enhance the organization's culture and brand.
D. Allow organization and clarity for users.

Question 3

Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A. Best practice is for admins to create all project channels for users so there is consistency across departments.
B. Organic channel creation is authentic and reflects the way work is done.
C. Allow users to create and customize their own channels so they have a unique user experience.
D. Admins create a few standard channels with channel prefixes to establish best practices.

Question 4

Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A. Through multi-workspace channels.
B. Through a separate hidden workspace.
C. House all acquisition related channels in a global workspace and make all channels private.
D. Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.

Question 5

Your client has set up an #ama channel for when business leaders host "Ask Me Anything" (AMA) sessions and your client wants to encourage organized engagement.
Which two best practices, when used together, will encourage engagement while keeping the channel as organized as possible?

A. Encourage employees to delete answered questions to keep the channel organized.
B. Leave posting permissions open to encourage engagement.
C. Restrict posting permissions to include only the session moderators.
D. Ask employees to respond to messages with emoji reactions.
E. Create a workflow where employees can engage by submitting questions.

Solutions: