Real Salesforce Field-Service-Lightning-Consultant Exam Questions [Updated 2021]
Field-Service-Lightning-Consultant Exam Dumps Pass with Updated 2021 Salesforce Certified Field Service Lightning Consultant
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There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. Exam4Labs expert team recommends you to prepare some notes on these topics along with it don’t forget to practice Field Service Lightning Consultant dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
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NEW QUESTION 64
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize lifecycle Object tracking on Assets.
- B. Utilize Field History Tracing on Assets.
- C. Utilize a Work Order related list on Assets.
- D. Utilize custom fields for change tracking on Assets.
Answer: B
NEW QUESTION 65
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create two Service Resources and assign them to the employee.
- B. Create one Service Resource and assign the relevant Permission Set Licenses.
- C. Create two Skills records and assign them to the Service Resource record.
- D. Create one Service Resource and assign the Technician and Dispatcher role.
Answer: B
NEW QUESTION 66
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Review existing contracts for obsolete provisions and requirements.
- B. Establish a Preventative Maintenance program for their install base.
- C. Launch a feedback survey to their install base and follow up on results.
- D. Integrate IoT data from their install base to detect asset issues.
Answer: B
NEW QUESTION 67
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
- A. Assign contractors 1 and 2 different capacities of repair work
- B. Assign contractors 1 and 2 as excluded resources
- C. Assign contractors 1 and 2 different skill levels for repair works
- D. Assign contractors 1 and 2 preferred source
Answer: C
NEW QUESTION 68
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?
- A. Each asset will have a service appointment that will represent work order needed each machine
- B. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
- C. Work order will have multiple service appointments. Each service appointment will be linked to the asset
- D. Each account will have a service appointment that will represent the work to be done at customer site
Answer: B
NEW QUESTION 69
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the time sheet to the work order line item
- B. Relate the timesheet entries to the work order line time
- C. Relate the time sheet to the service appointment
- D. Relate the timesheet entries to the service appointment
Answer: B
NEW QUESTION 70
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Optimization Engine.
- B. Create operating hours for the Service Territory.
- C. Create operating hours for the Service Appointment.
- D. Create operating hours for the Service Resource.
Answer: B,D
NEW QUESTION 71
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Capture signature, sync device, update record, deliver Service Report.
- B. Capture signature, update record, sync device, deliver Service Report.
- C. Deliver Service Report, capture signature, update record, sync device.
- D. Deliver Service Report, update record, sync device, capture signature.
Answer: B
NEW QUESTION 72
Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer's container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer's container?
- A. Add the container as an asset on the account and mark the parts internal assets.
- B. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
- C. Add the container as a product on the account and the parts to a child product related list.
- D. Create a hierarchical relationship between the parent product container and child parts products.
Answer: B
NEW QUESTION 73
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
- A. Select Travel Time and Breaks as skills on the Skills Tab.
- B. Select Hours, Absences and Overtime on the Utilization Tab.
- C. Select Sort by Average Utilization on the Resources Tab.
- D. Select Date Resolution on the Hours Tab.
Answer: C
NEW QUESTION 74
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
- A. Use Orders and Order Products.
- B. Use Assets and define a hierarchy.
- C. Use Products and Product Families.
- D. Use Work Orders and define a hierarchy.
Answer: C
NEW QUESTION 75
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has providedservices for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: B
NEW QUESTION 76
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Overtime per Work Order.
- B. Reduced Work Orders per Shift.
- C. Reduced Travel Time per Work Order.
- D. Reduced Absences per Employee.
Answer: A,C
NEW QUESTION 77
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Update the Service Appointment Chatter feed.
- C. Reschedule the Service Appointment for later.
- D. Update the Service Appointment Status field.
Answer: D
NEW QUESTION 78
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers
- A. Soft Boundaries
- B. Customer First
- C. High Intensity
- D. Emergency Policy
Answer: A,B
NEW QUESTION 79
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Products required
- B. Inventory
- C. Mobile locations
- D. Warehouse locations
- E. Product consumed
Answer: A,C,E
NEW QUESTION 80
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize a standard Price Book specific to each country.
- C. Utilize a custom Price Book with pricing rules applied.
- D. Utilize the standard Price Book with pricing rules applied.
Answer: A
Explanation:
Explanation
NEW QUESTION 81
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?
- A. Work Order records cannot be updated on a mobile device
- B. Salesforce mobile app
- C. Field service mobile app
- D. Salesforce Touch
Answer: B
NEW QUESTION 82
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers
- A. Street level routing incorporates Google map api and run faster than aerial routing
- B. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
- C. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
- D. Multiday work schedule only aerial routing.
- E. Aerial routing computes the shortest distance between two locations bassed on a straight-line route
Answer: C,D,E
NEW QUESTION 83
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
- A. Google Traffic Data
- B. Resource's Travel Speed
- C. Service Appointment Dependencies
- D. Resource's Home Base
- E. Service Appointments
Answer: A,D,E
NEW QUESTION 84
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Associate a required skill called site visit to a maintenance plan.
- B. Auto-generate work orders with a 14-day Generation horizon.
- C. Associate a work type called site visit to a maintenance plan.
- D. Auto-generate work orders with a 14-day Generation timeframe.
Answer: B,C
NEW QUESTION 85
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating milestones trackers requires a custom lightning component
- B. Creating milestones for word orders requires an entitlement for case
- C. Creating entitlement for class and work order must be separated
- D. Creating entitlements for work orders requires a custom lightning component
Answer: C
NEW QUESTION 86
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