2022 Field-Service-Lightning-Consultant dumps review - Professional Quiz Study Materials
Field-Service-Lightning-Consultant Test Prep Training Practice Exam Questions Practice Tests
NEW QUESTION 123
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Set the dispatch console to display in territory time zone in the field service settings
- B. Configure the dispatcher user time zone to the same as territories they manage
- C. Set the dispatch console to display in the user time zone in field service settings
- D. Create the formula to calculate the time zone offset from the user to territory time zone
Answer: A
NEW QUESTION 124
time sheet entries can be associated to which two objects? Choose 2 answer
- A. Work order line item
- B. assigned resources
- C. Work order
- D. Service resource
Answer: A,C
NEW QUESTION 125
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck.
Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three.)
- A. Build a report to view Inventory Transactions.
- B. Build a report to view Products Consumed on Work Orders.
- C. Build a report using the Service Appointment Inventory module.
- D. Build a report to view Products Consumed on Work Order Line Items.
- E. Build a report using the Work Order inventory module.
Answer: A,B,D
NEW QUESTION 126
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
- A. Page Layouts
- B. Visualforce Pages
- C. Field Sets
- D. Mini-Page Layouts
Answer: A
NEW QUESTION 127
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
- A. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
- B. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
- C. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
- D. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
Answer: A
NEW QUESTION 128
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Publish training documentation in a closed chatter group.
- B. Increase training to Sales Representatives.
- C. Publish pre-release documentation on the Customer Community.
- D. Increase training to Field Service Technicians
Answer: C,D
NEW QUESTION 129
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
What method of dispatching should a Consultant recommend implementing?
- A. Automatically change the status to Dispatched of all Service Appointments.
- B. Automatically Dispatch Service Appointments using Drip Feed.
- C. Automatically schedule unscheduled services to available Resources.
- D. Automatically run Optimization Background Job every hour.
Answer: D
NEW QUESTION 130
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
- B. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
- C. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
- D. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
Answer: D
NEW QUESTION 131
Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers
- A. Work Types
- B. Work Orders
- C. Service Resources
- D. Resource Absences
- E. Accounts
Answer: A,D,E
NEW QUESTION 132
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Associate work type called site to maintenance plan
- B. Associate a required skill call site visits to maintain plans
- C. Auto generate work order with 14-day generation time frame
- D. Auto generate work order with a 14 days generation horizon
Answer: A,D
NEW QUESTION 133
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.
What set of steps should a Consultant recommend to dispatch the Technician?
- A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
- C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
Answer: C
NEW QUESTION 134
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
- B. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
- C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
- D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
Answer: C,D
NEW QUESTION 135
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
- A. Proactively adjust to address demand fluctuations.
- B. More consistently meet customer response times.
- C. More accurately assign Work Orders based on skills.
- D. Proactively adjust Service Contracts.
Answer: A,C
NEW QUESTION 136
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: B
NEW QUESTION 137
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating milestones for work orders requires an entitlement for case.
- B. Creating entitlements for cases and work orders must be separated.
- C. Creating entitlements for work orders requires a custom lightning component.
- D. Creating milestone trackers requires a custom lightning component.
Answer: B
NEW QUESTION 138
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
- B. Write a workflow that associates articles to work orders based on a picklist on the work order.
- C. Use work types to assign associated articles to work order.
- D. Create a custom Mobile App that syncs articles based on service appointment assignments.
Answer: C
NEW QUESTION 139
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?
- A. Create 100 Service Appointments with Contractors as Required Resources.
- B. Create 5 Resources with 20 hours available a week.
- C. Create a Resource with 20 hours available a day.
- D. Create a Capacity-based Resource with 100 hours capacity a week.
Answer: D
NEW QUESTION 140
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Use work types with required skills.
- B. Create multiple work order line items per service.
- C. Assign the appropriate skills to resources.
- D. Select the relevant work types for each resource.
Answer: A,C
NEW QUESTION 141
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?
- A. Assigned resources, owners of service appointment and member of service territory
- B. Owner of service appointment and member of user territory
- C. Owner of service appointment and member of service territory
- D. Assigned resources, owner of service appointment and member of user territory
Answer: B
NEW QUESTION 142
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Field-Service-Lightning-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant dumps will include the following topics:
- Manage Scheduling and Optimization 28%
- Manage Case 7%
- Configure Mobility 17%
- Manage Inventory 3%
- Manage Work Order 32%
- Configure Contracts, Entitlements, and Warranties 8%
- Manage Assets 5%
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