Updated: Nov 05, 2026
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| Certification Vendor: | AXELOS / ISEB |
|---|---|
| Exam Name: | ITIL Foundation (syllabus 2011) |
| Exam Number: | ITILF2011 |
| Available Languages: | Hebrew, Simplified Chinese, Polish, Italian, German, French, Portuguese, Thai, Spanish, Indonesian, Japanese, Turkish, Arabic, Traditional Chinese, Dutch, English |
| Certificate Validity Period: | Lifetime (no expiration) |
| Exam Price: | $180–$250 USD (varies by region/provider) |
| Related Certifications: | ITIL v3 Intermediate ITIL v3 Expert ITIL v3 Master |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Multiple-choice, Paper-based, Closed-book, Single answer, Computer-based (CBT) |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Recommended Training: | Official AXELOS Accredited Training ITIL Foundation Official Publication |
| Exam Registration: | Pearson VUE PeopleCert / AXELOS Registration ISEB / BCS Registration |
| Sample Questions: | ISEB ITILF2011 Sample Questions |
| Exam Way: | Proctored computer-based test (CBT) via Pearson VUE / PeopleCert; paper-based available at authorized centers |
| Pre Condition: | No mandatory prerequisites; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-v3-foundation |
A candidate must pass the ISEB ITILF2011 Certification to get this certification. This certification can be taken in different formats such as, for example, an Authorized Associate, Authorized Technician, and Authorized Professional. The professional level is at a higher level than the others. A candidate must have this certification from a third party to be able to get official recognition. To have this certification, a candidate must pass the exam. ISEB ITILF2011 Dumps contains a wide range of questions for candidates to make sure that they are well prepared for it. A unique guide with questions and answers is used to ensure that a candidate is well prepared.
Our material has been designed for this exam and contains a wide range of questions. It is advisable to make sure that you are well prepared before taking the exam. It is important to read and study all the materials available on our website. This will help in ensuring that you are well prepared for the exam. Experience in the field of IT Service Management is very important in order to get a good result. Our guides for this exam will give you a reference in order to make sure that you are well prepared for this exam. Weeks, months, and years have been dedicated to giving a detailed guide for this exam. The engine of any service is a service strategy. This exam will be conducted by ISEB.
The steps to follow for the registration of this exam are as follows:
The objective of this exam is to ensure that IT Service Management has all the necessary components to be acceptable. Certification is given to those who have passed the exam. This certificate is applicable for two years. It can be renewed by retaking the exam within this time period. ISEB ITILF2011 Dumps contains a wide range of questions, which will make it easier to prepare for this exam. Studies are required to be made before taking the exam as it is highly important. Guidance is provided by the ISEB website as to how to prepare for this exam. It is important to read the guides carefully. There is help available on the website for all details regarding this exam, with the help of which students can be well prepared to take it. Our ISEB ITILF2011 practice questions provide different levels of preparation for this exam. These levels of preparation are equivalent to the levels of difficulty that the actual exam has. Students can prepare using those levels as well as with those materials that are made available on the website.
| Section | Weight | Objectives |
|---|---|---|
| Continual Service Improvement (CSI) | 11% | - Metrics, measurements and reporting - Purpose, objectives and scope - CSI approach and seven-step improvement process |
| Service Design | 20% | - Service design package - Purpose, objectives and scope - Key processes: SLA, capacity, availability, continuity, security, supplier - Four P's of service design |
| Service Operation | 17% | - Purpose, objectives and scope - Key processes: incident, problem, request, event management - Functions: service desk, technical, application, IT operations management |
| Service Transition | 17% | - Service asset and configuration management - Key principles and models - Purpose, objectives and scope - Change, release and deployment management |
| Service Management as a Practice | 15% | - Service lifecycle model overview - Concepts of service and service management - ITIL core concepts and terminology |
| Service Strategy | 20% | - Service portfolio management - Value creation, utility and warranty - Key principles and processes - Purpose, objectives and scope |
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