Learn with ISEB : ISEB-ITILV3F training material for 100% pass
Updated: Oct 31, 2026
No. of Questions: 162 Questions & Answers with Testing Engine
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | ISEB / AXELOS |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL V3) |
| Exam Number: | ISEB-ITILV3F |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Multiple-choice single answer, Closed-book |
| Exam Price: | USD $180–$320 / GBP £150–£260 |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Available Languages: | German, English, Spanish, Japanese, Chinese, Dutch, French, Portuguese |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Related Certifications: | ITIL V3 Expert ITIL V3 Intermediate ITIL Master |
| Recommended Training: | AXELOS Official Training BCS Accredited Training |
| Exam Registration: | ISEB / BCS Exam Portal Official Registration (PeopleCert) |
| Sample Questions: | ISEB ISEB-ITILV3F Sample Questions |
| Exam Way: | Online proctored remote exam or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; no prior certification required |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-v3-foundation |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Principles and Models | 15% | - Process model and characteristics - Deming Cycle - Governance and risk management |
| Topic 2: Technology and Architecture | 5% | - Architecture considerations - Supporting tools and systems |
| Topic 3: Service Management as a Practice | 15% | - Stakeholders and value creation - Concept and definition of service management - Service and service provider types |
| Topic 4: Functions and Roles | 10% | - Key roles: Process Owner, Service Owner - Application Management - Technical Management - Service Desk |
| Topic 5: ITIL Service Lifecycle | 20% | - Service Design - Service Transition - Service Operation - Continual Service Improvement - Service Strategy |
| Topic 6: Generic Concepts and Definitions | 20% | - Key terminology and definitions - Service assets and configurations - Business case and service portfolio |
| Topic 7: Selected Processes | 15% | - Incident Management - Service Level Management - Problem Management - Change Management |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned by which set of activities?
- A. Taking measurements and recording metrics
- B. Service and process improvements
- C. Baseline assessments
- D. Setting measurement targets
Correct Answer: B 🗳️
The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?
- A. It provides guidance to specific industry sectors and types of organization
- B. It consists of five publications
- C. It is also structured around the Service Lifecycle
- D. It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
Correct Answer: A 🗳️
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
- A. Perform
- B. Implement
- C. Measure
- D. Do
Correct Answer: D 🗳️
Which of these is the correct set of steps for the Continual Service Improvement Model?
- A. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
- B. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?;
Did we get there?; How do we keep the momentum going? - C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
- D. Devise a strategy; Design the solution; Transition into production; Operate the solution;
Continually Improve
Correct Answer: B 🗳️
Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?
- A. The Release Packaging and Build Manager
- B. The Service Owner
- C. The Request Fulfilment Process Owner
- D. The Service Desk Manager
Correct Answer: C 🗳️
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