Learn with ISEB : ISEB-ITILF training material for 100% pass
Updated: Sep 17, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB / AXELOS / PeopleCert |
|---|---|
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Exam Price: | $250–$385 USD / €220–€350 EUR |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (90 for non-native English speakers) |
| Exam Format: | Single correct answer, Multiple choice, Closed book |
| Available Languages: | Spanish, Japanese, German, Dutch, Portuguese, Italian, Chinese, English, Polish, French |
| Certificate Validity Period: | Valid for life (pre-2020) / 3 years (post-2020, renewable via CPD or higher exam) |
| Passing Score: | 65% (26 out of 40) |
| Related Certifications: | ITIL® Managing Professional ITIL® Intermediate ITIL® Strategic Leader ITIL® Master |
| Recommended Training: | PeopleCert Learning Resources Official ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official Registration AXELOS ITIL Certification Page |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online remote proctored or in-person at accredited test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-foundation |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 15% | - Definitions: Service, Product, Value, Outcome, Utility, Warranty - Role of ITIL in Service Management |
| Four Dimensions of Service Management | 15% | - Value Streams and Processes - Partners and Suppliers - Information and Technology - Organizations and People |
| ITIL Management Practices | 30% | - General Management Practices
|
| ITIL Service Value System (SVS) | 20% | - ITIL Guiding Principles - Governance - Service Value Chain - Overview of the SVS - Continual Improvement |
| Service Value Chain Activities | 20% | - Deliver and Support - Design and Transition - Plan - Obtain/Build - Engage - Improve |
ISEB The Foundation Examination - ITIL® Sample Questions:
Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
- A. Service transition planning and support
- B. Design coordination
- C. Service level management
- D. Change management
Correct Answer: B 🗳️
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created
- A. 1 only
- B. All of the above
- C. 2 only
- D. 3 only
Correct Answer: B 🗳️
Which one of the following functions would be responsible for the management of a data centre?
- A. Technical management
- B. Application management
- C. Facilities management
- D. Service desk
Correct Answer: C 🗳️
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Categorization
- B. Prioritization
- C. Escalation
- D. Detection
Correct Answer: A 🗳️
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
- A. Problem management
- B. Service asset and configuration management
- C. Service catalogue management
- D. Event management
Correct Answer: D 🗳️
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