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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Leadership- Leadership Styles
  • 1. Transformational Leadership
  • 2. Transactional Leadership
  • 3. Servant Leadership
- Power and Influence
  • 1. Sources of Power
  • 2. Influence Tactics
  • 3. Organizational Politics
- Leadership Theories
  • 1. Contingency Theories
  • 2. Behavioral Theories
  • 3. Trait Theories
Motivation- Rewards and Performance
  • 1. Performance Evaluation
  • 2. Intrinsic Rewards
  • 3. Extrinsic Rewards
- Process Theories
  • 1. Equity Theory
  • 2. Goal-Setting Theory
  • 3. Expectancy Theory
- Content Theories
  • 1. McClelland's Theory of Needs
  • 2. Two-Factor Theory
  • 3. Maslow's Hierarchy of Needs
Organizational Culture and Change- Managing Change
  • 1. Change Processes
  • 2. Resistance to Change
  • 3. Change Strategies
- Organizational Culture
  • 1. Ethics and Values
  • 2. Dominant Culture
  • 3. Organizational Climate
Individual Behavior in Organizations- Perception
  • 1. Perceptual Process
  • 2. Perceptual Biases
  • 3. Attribution Theory
- Personality
  • 1. Core Self-Evaluation
  • 2. Personality Traits
  • 3. Values and Attitudes
Conflict and Communication- Conflict Management
  • 1. Authoritative Command
  • 2. Conflict Resolution Techniques
  • 3. Problem Solving
- Organizational Communication
  • 1. Interpersonal Communication
  • 2. Barriers to Communication
  • 3. Communication Channels
Group Behavior and Team Dynamics- Group Structure
  • 1. Group Roles
  • 2. Informal Groups
  • 3. Formal Groups
- Decision Making
  • 1. Nominal Group Technique
  • 2. Group Decision Techniques
  • 3. Brainstorming
- Team Effectiveness
  • 1. Virtual Teams
  • 2. Social Loafing
  • 3. Group Cohesiveness

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

Identify the three forces that play a particularly important role in sustaining an organization's culture?
Select one.

A. Age of key employees, selection process, and actions of top management
B. Socialization methods, selection process, and actions of top management
C. Socialization methods, age of key employees, and actions of top management
D. Age of key employees, socialization methods, and selection process


Question 2

What is a positive effect of a cohesive group?
Select one.

A. Improving group productivity
B. Promoting value flexibility
C. Reducing group norm effect
D. Bringing heterogeneity to the process


Question 3

How might a charismatic leader work to increase performance in an organization?
Select one.

A. Avoid confusion of purpose by adhering to strictly conventional behavior
B. Take a transactional approach emphasizing contingent rewards
C. Take a laissez-faire approach to encourage goal achievement
D. Convey through words and actions a new set of values


Question 4

Employee B was upset by Employee A's behavior at the department's planning meeting.
Which factors will influence Employee B's perception in this situation?
Choose 1 answer

A. Stimulation, task, and skills
B. Situation, target, and perceiver
C. Problem, criteria, and alternatives


Question 5

What is the optimal method for maximizing team member participation in a global meeting?
Choose 1 answer

A. Unilateral communication techniques
B. Video conferencing technology
C. Hard copy messaging
D. In-person meeting


Solutions:

Question 1
Answer: B
Question 2
Answer: A
Question 3
Answer: D
Question 4
Answer: B
Question 5
Answer: B

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