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Last Updated: Aug 12, 2026

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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Statistical process control and control charts
  • 2. Pareto charts, fishbone diagrams, flowcharts
Topic 2: Process Design and Analysis20%- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
Topic 3: Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
- Inventory Control
  • 1. Just-in-Time (JIT) and lean systems
  • 2. EOQ, reorder point, safety stock
Topic 4: Forecasting and Project Management20%- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
Topic 5: Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization
- Layout Design
  • 1. Product, process, fixed-position layouts
  • 2. Location decision factors

WGU Operations Management (C215, VDC2) Sample Questions:

1. A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?

A) When the company's distribution costs are the lowest in the industry
B) When the company determines that distribution is no longer a core function
C) When the company can no longer accurately forecast its transportation costs
D) When new federal regulations give the company a competitive advantage


2. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing synchronizes product demand with assembly.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on customer-driven quality.
D) JIT marketing focuses on producer-driven quality.


3. Which two types of operations include repetitive processes?
Choose 2 answers

A) Batch process
B) Continuous process
C) Project process
D) Line process


4. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers

A) Hire temporary workers
B) Build new production facilities
C) Hire and train new full-time employees
D) Subcontract a portion of production capacity


5. A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity.
Which type of system is used to identify and manage this type of problem?

A) FMS (flexible manufacturing system)
B) MRP (material requirements planning)
C) CRP (capacity requirements planning)
D) ERP (enterprise resource planning)


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C
Question # 3
Answer: B,D
Question # 4
Answer: A,D
Question # 5
Answer: B

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