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Last Updated: Jul 19, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value creation through services
|
| Topic 2: ITIL Guiding Principles | - Core guiding principles
|
| Topic 3: ITIL Practices Overview | - General management practices - Service management practices - Technical management practices |
| Topic 4: The Four Dimensions of Service Management | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
| Topic 5: ITIL Service Value System (SVS) | - Service Value Chain activities
|
EXIN ITIL Foundation Sample Questions:
1. How are groups, teams, departments and divisions classified?
A) Functions
B) Technicians
C) Processes
D) Roles
2. Which of the following BEST describes a problem?
A) The cause of two or more incidents
B) The cause of one or more incidents
C) A serious incident which has a critical impact to the business
D) An issue reported by a user
3. What should the IT service continuity process primarily support?
A) All the services in the service portfolio
B) Critical IT processes
C) Business continuity strategy
D) Mission critical services at peak business periods
4. What is the BEST description of a change proposal?
A) Any request for change (RFC. submitted to change management
B) An RFC that must be implemented as soon as possible
C) A justification for a change with significant cost or risk
D) An authorised change submitted to release and deployment
5. Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
A) Service operation
B) Service design
C) Service configuration
D) Service transition
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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