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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

Question 1

An event indicates that available disk space has fallen below a predefined threshold. The service is still functioning normally. This is BEST classified as:

A. Incident
B. Warning event
C. Service request
D. Informational event

Question 2

An organization is implement a new service configuration management system. How will monitoring and event management practice benefit from it?

A. The system will help to manage tasks
B. The system will support event correlation
C. The system will support practice measurement and reporting
D. The system will support collaboration between teams

Question 3

What should the service request management practice handle in order to support the agreed quality of a service?

A. Requests to resolve an interruption to an agreed service
B. Requests that initiate an agreed service action
C. Requests for design of a new service
D. Requests to determine the root cause of an incident

Question 4

A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?

A. Knowledge management tools
B. Workflow management and collaboration tools
C. Service configuration management tools
D. Monitoring and event management tools

Question 5

It is important for a service provider to understand user's feelings, emotions, and needs. Which service capability supports this?

A. Assurance
B. Service empathy
C. Omnichannel communication
D. Moment of truth

Solutions: