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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?

A. Fast development
B. Valuable investments
C. Co-created value
D. Resilient operations

Question 2

A retail organization is in the process of creating and delivering many new and changed products and services. A service to create a new website has a tight deadline, while the live 'point of sale' service has product backlogs relating to new features which would help to retain customers.
Which practice would MOST help the organization to understand the order these changes should be implemented?

A. Service validation and testing
B. Service design
C. Deployment management
D. Relationship management

Question 3

What is the BEST way for a software development organization to encourage ethical behaviours?

A. By defining policy that requires ethics to be considered by staff
B. By using agile methods to ensure people focus on the detail of each individual sprint
C. By using machine learning algorithms to take decisions, instead of relying on people
D. By running workshops where people discuss scenarios that have ethical significance

Question 4

A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

A. Fast development
B. Co-created value
C. Resilient operations
D. Assured conformance

Question 5

A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?

A. T-shaped people
B. Segregation of duties
C. Matrix management
D. Command and control

Solutions: