Learn with Salesforce : AP-226 training material for 100% pass
Last Updated: Oct 09, 2026
No. of Questions: 209 Questions & Answers with Testing Engine
Download Limit: Unlimited
Instantly download AP-226 valid practice questions for easy pass
The comprehensive Exam4Labs AP-226 valid study torrent can satisfy your needs to conquer the actual test. Contact Center Accredited Professional free demo questions allow you to access your readiness and teach you what you need to know to pass the AP-226 actual test. With the Salesforce AP-226 test engine, you can simulate the real test environment. We ensure you 100% pass with our AP-226 training torrent.
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Salesforce AP-226 Practice Q&A's
- Printable AP-226 PDF Format
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Salesforce AP-226 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Contact Center Accredited Professional |
| Exam Number: | AP-226 |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Exam Price: | $150 USD (plus applicable taxes) |
| Passing Score: | 66% |
| Real Exam Qty: | 60 (plus up to 5 unscored questions) |
| Related Certifications: | Salesforce Accredited Professional Exams |
| Exam Format: | Multiple-select, Multiple-choice |
| Recommended Training: | Salesforce Contact Center Certification Learning Path |
| Exam Registration: | Salesforce Certification Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226 |
Salesforce AP-226 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 20% | - Customer Use Case Analysis
|
| Topic 2: Implement | - Contact Center Configuration
| |
| Topic 3: Design | 29% | - Scalable Architecture Design
|
AP-226 Exam Facts and the Service Behind Them
- Implement ()
- Design (29%)
- Discovery (20%)
Salesforce Contact Center Accredited Professional Sample Questions:
Ursa Major Solar has recently completed testing of its upgrade to
Enhanced Digital Engagement channels. A consultant needs to now move
the WhatsApp number on the testing sandbox to production.
How should the consultant accomplish this?
- A. Request a new number for the production org
- B. Enter the existing number when creating the channel in production
- C. Log a case with Salesforce Customer Support
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
A client would like to allow verified customers to start a chat on the when wants the verified customers to be able to continue the conversation an only allow these chats during business hours Which set of functionalities should the consultant research in this case?
- A. Messaging for Web and Embedded Service
- B. Messaging for Web and Einstein Bots
- C. Web to Chat and Embedded Service
Correct Answer: A 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
The consultant needs to specify the Inbound Flow Action in the channel
setting, in addition to selecting the flow, to use the Omni-Channel flow for the Enhanced Bot.
During a workshop, management at a company explains that its contact
center has specific teams supporting specific accounts. Customers generally contact the company through email. The case goes to a general queue, where the agents pick up the case manually.
Management would like available agents to receive the cases automatically so they do not pick cases. They also require that if the case cannot be directed to the correct agent, there is a fallback option. The agent can be assigned cases from different channels and would like this incorporated into the routing model.
Which setting in Email-to-Case should a consultant recommend the
company utilize?
- A. Task Settings
- B. Flow Settings
- C. Case Owner Settings
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
The customer needs to ensure data security and access controls for sensitive customer information. Which security requirement is most important?
- A. Regularly conduct security audits and vulnerability assessments to identify potential risks.
- B. Configure field-level security to restrict access to sensitive data based on user roles.
- C. Encrypt customer data at rest and in transit to protect against unauthorized access.
- D. Implement multi-factor authentication (MFA) for secure agent logins and access.
Correct Answer: B 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Your bot design includes handoff to live agents for complex inquiries. Which feature facilitates this seamless transition?
- A. Escalation Rules automatically transferring chat sessions to agents based on defined criteria.
- B. Supervisor Console allowing supervisors to manually transfer chat sessions to specific agents.
- C. Contextual handoff functionality preserving chat history and customer information for the agent.
- D. All of the above, providing various options for smooth and informed handoff from bot to agent interactions.
Correct Answer: D 🗳️
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
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