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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
B) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
C) Introduce customer data management system as a part of digital transformation to keep customer data up to date
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

2. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) What data and from which system will be migrated
B) What tools and databases will be used to perform the migration
C) What is the quality, structure and frequency of the data migration?
D) Who will be the main point of contact for migration
E) What will be the overall cost for migration?

3. United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A) To validate the migrated assets data aligns with assets data model
B) To create inventory items to be used in subsequent MACD.
C) To validate if decomposition works on migrated assets
D) To validate if MACD works on migrated Assets.

4. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A) Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
B) Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C) Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
D) Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

5. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
C) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Solutions: