Last Updated: Aug 05, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows - Service Cloud and Experience Cloud setup for citizen services - Action plans, automation, and business rules implementation |
| Topic 2: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Grants management and program administration - Core architecture and data model - Employee experience and emergency response capabilities - Document processing, eSignature, and reporting tools |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Governance and compliance considerations - Deployment methodology and change management - Data management, scalability, and quality assurance |
1. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?
A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
2. An agency receives thousands of inspection requests every month. Supervisors want dashboards showing average inspection completion time by district, inspector, and permit type without exporting data. Which reporting approach is most appropriate?
A) Create Salesforce Reports and Dashboards using related inspection records
B) Export records weekly to spreadsheets
C) Use only List Views for supervisors
D) Query the database using Apex every morning
3. A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?
A) Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.
B) Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
C) Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
D) Expression Sets match input values to a table row and return the row's output values.
4. The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?
A) Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
B) Engage, Apply, Plan, Review, Award, Manage and Close Out
C) Plan, Engage, Apply, Review, Award, Manage and Close Out
D) Plan, Apply, Engage, Review, Award, Manage and Close Out
5. A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the "Visits" related list and click "New." The users also have to manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?
A) Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
B) Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
C) Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
D) Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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