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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use Cart Based APIs
B) Use Digital Commerce APIs
C) Use CPQAppHandler Methods
D) Use EPC APIs

2. Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A) Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
B) Configure a Callout Orchestration item using the enhanced system interface
C) Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
D) Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

3. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
B) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
C) Split the order into multiple order and group order items based on the service location
D) Use the CPQ multisite feature and group the service locations and create orders for each group

4. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Use Data raptor technology to make the request and return the response to order management
B) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
C) Design for one callout each request and cache the identifier in memory
D) Design integration procedure that makes both request and returns the result to order Management.

5. UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A) Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B) Create an orchestration plan and define a scenario for each top product offer
C) Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
D) Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Solutions: