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NEW QUESTION 81
__________ is a term applied when the proper clinical car process is not executed appropriately, such as giving the wrong drug to a patient or incorrectly administering the correct drug.
- A. Illegal use
- B. Misuse
- C. Underuse
- D. Overuse
Answer: B
NEW QUESTION 82
This example shows the relationship between:
- A. Effectiveness and concept
- B. A concept and specific measures
- C. Specific measures and specific indicators
- D. Specific indicator and milestone
Answer: B
NEW QUESTION 83
Case-mix adjustment accounts for the different types of patients in institutions. Adjustment should be considered when hospital survey results are being released to the public.
The characteristics commonly associated with the patient reports on quality of care are all of the following EXCEPT (Choose two):
- A. Patient age (i.e., older patients tend to report fewer problems with care)
- B. Number of visits to the hospitals
- C. Discharge service (e.g., childbirth patients evaluate their experiences more favorably than do medical or surgical patients; medical patients report the most problems with care)
- D. Patient satisfaction
Answer: B,D
NEW QUESTION 84
The cockpit of an airplane is a more complex example of a collection of instruments that reports information critical to
successful air travel. The driver of a car or the pilot of an airplane monitors multiple indicators of performance
simultaneously to arrive at the intended destination successfully. At any given point in the journey, the driver or pilot
may focus on one indicator, but overall success depends on the collective performance of the systems represented by
the indicators. This example depicts that dashboard tools that report on the ongoing performance of the critical
processes that lead to:
- A. Organizational success
- B. Past performance rather than real time performance
- C. Its own success
- D. Organization success rather than on the success itself
Answer: D
NEW QUESTION 85
Stratification is the separation and classification of data into reasonably homogenous categories.
It allows understanding of differences in the data caused by all of the following EXCEPT:
- A. Type of order
- B. Day of the week
- C. Time of the day
- D. Area of facility
Answer: D
NEW QUESTION 86
Typically, patients receive questionnaires from two weeks to four months after discharge from t he hospitals. This
delay raises concern about t he reliability of t he patient's memory. Memory studies have shown that:
- A. The greater the effects of the hospitalization and the nature of the condition are, the
lower the patient's ability is tore call health event s - B. The lower the effects of the hospitalization and the nature of the condition are, the greater the patient's ability is to
recall health events - C. The greater the effects of the hospitalization and the nature of the condition are, the
greater the patient's ability is to recall health events - D. None of these
Answer: C
NEW QUESTION 87
Depending upon the direction of a measure's improvement, outlier interpretations can be (Choose two):
- A. Positive measures
- B. Outcome measures
- C. Negative measures
- D. Structure measures
Answer: A,C
NEW QUESTION 88
In successful implementation of performance improvement programs, use of a single improvement methodology across all improvement initiatives is critical to facilitating a cohesive and consistent approach to improvement within the organization. An organization can develop improvement methodologies internally or can adopt them from external sources.
Which of the following components is related to this strategy?
- A. Staff understanding
- B. Establishment of partnership with key stakeholder
- C. Selection and use of a performance improvement methodology
- D. Establishment of a performance improvement oversight entity
Answer: C
NEW QUESTION 89
Which of the following are hardware components that would be included in a computerized management information
system?
- A. Binary and decimal coding
- B. Flow chart and program
- C. Printer and random access memory
- D. Instructions and data
Answer: C
NEW QUESTION 90
Credentialing refers to the process of _______________ a well qualified staff that is able to deliver highest-quality
care.
- A. Hiring
- B. Awarding
- C. Compensating
- D. Nominating
Answer: A
NEW QUESTION 91
Measurement of variation in health care and its application to quality improvement must begin with the identification and articulation of (Choose two):
- A. The standard against which is to be compared a process based on extensive research, trial and error and collaborative discussion
- B. Assignable variation
- C. What is to be measured?
- D. Understanding true variation versus artifact or statistical error
Answer: A,B
NEW QUESTION 92
Administrative databases are an excellent source of data for reporting on clinical quality, financial performance, and
certain patient outcomes. Use of administrative database is advantageous for the following reason EXCEPT:
- A. The incorporate transaction system already used in the daily business operations of a healthcare organization
(frequently referred to as legacy system) - B. data reporting tools are available as part of the purchased system or through third-party add-ons or services.
- C. The volume of available indicators is 1000 times greater than that available through other data collection
techniques - D. They are less expensive source of data than other alternatives such as chart review or prospective data collection
Answer: C
NEW QUESTION 93
A number of attributes can characterize the quality of healthcare services. As, there are different groups involved in
healthcare, such as physicians, patients and health insurers, tend to attach different levels of importance to particular
attributes and as a result define quality care differently. Which of the following is/are NOT out of those attributes?
- A. Excess staff
- B. Amenities
- C. Responsiveness to patient preferences
- D. Technical performance
Answer: A
NEW QUESTION 94
Systematic sampling is achieved by numbering or ordering each element in the population (e.g., time order,
alphabetical order, and medical order) and then selecting every kth element. The key point that most people ignore
when doing a systematic sample is that:
- A. The starting point for selecting every kth element should be guaranteed through a random process and should be
equal to or less than k but greater than zero. - B. The starting point for selecting every kth element should be guaranteed through a random process and should be
less than k but greater than zero. - C. The starting point for selecting every kth element should be guaranteed through a random process and should be
greater than zero. - D. The starting point for selecting every kth element should be guaranteed through a random process and should be
equal to or greater than zero.
Answer: A
NEW QUESTION 95
The best way a healthcare organization can measure whether it is meeting its goals and targets is to compare its performance:
- A. With the world's top healthcare organizations
- B. Benchmarking
- C. Against itself over time
- D. With other healthcare organizations of its status
Answer: B
NEW QUESTION 96
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What Is CPHQ All About?
CPHQ, or Certified Professional in Healthcare Quality, is a certification designed by the National Association for Healthcare Quality (NAHQ) for healthcare professionals who have demonstrated expertise in the vital CPHQ body of knowledge. These consist of the strategic roles needed in leadership, information management, performance measurement, and operational healthcare tasks. With your mastery of the key aspects, you can easily shape your career as a leader in the field and proficiently handle healthcare facilities and systems.
The CPHQ exam that one should pass to become accredited has a total of 140 questions in multiple-choice format. However, only 125 of them are to be used when measuring your score. This is a computerized test that can be taken throughout the year at one of the accredited PSI testing centers.
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