2026 Best Health-Cloud-Accredited-Professional Exam Preparation Material with New Dumps Questions
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The Salesforce Health-Cloud-Accredited-Professional exam is designed for individuals who have experience in using Salesforce Health Cloud and are looking to take their skills to the next level. It covers a range of topics, including patient management, care coordination, health data management, and security and compliance. Health-Cloud-Accredited-Professional exam is a multiple-choice format and consists of 60 questions that must be completed within 90 minutes. Individuals must achieve a passing score of 68% or higher to become certified.
NEW QUESTION # 59
A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two)
- A. To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.
- B. Under visit, choose to navigate to visit Products.
- C. The transfer can be requested while creating an Order Authorization for a Visit.
- D. During Visit creation you can request the transfer while selecting products required for a visit.
Answer: A,D
NEW QUESTION # 60
Care managers at Bloomington Caregivers call patients after they are discharged from a hospital to ask a series of questions, which the care manager enters into Health Cloud. The patient is then automatically assigned a personalized care plan based on the answers they provided.
Which two capabilities should a consultant leverage together to fulfill this requirement?
Choose 2 answers
- A. Integrated Care Management
- B. Care Programs
- C. Discovery Framework
- D. Salesforce Surveys
Answer: C,D
Explanation:
The scenario involves collecting structured information (series of questions) from patients and automatically assigning a personalized care plan based on their answers.
Step-by-Step Reference:
Salesforce Surveys can be used to gather responses from patients post-discharge.
Extract:
"With Salesforce Surveys, care managers can send and record responses directly within Health Cloud, allowing structured data capture from patients." (Source: Administer Health Cloud - Surveys) Discovery Framework processes responses and triggers automated care plan assignments based on responses.
Extract:
"The Discovery Framework in Health Cloud enables dynamic question flows and recommendations, such as assigning care plans based on patient answers." (Source: Administer Health Cloud - Discovery Framework) Combining these, care managers can capture structured data (Surveys) and drive workflow automation and personalization (Discovery Framework).
NEW QUESTION # 61
A client wants to store data for patient's smartwatch to display within the Remote Monitoring charts. What object would you store this information in?
- A. Clinical Encounters
- B. Care Observations
- C. DiagnosticSummary
- D. Identifiers
Answer: B
Explanation:
According to the Salesforce documentation2, Care Observations is an object in Health Cloud that is used to store the data for patient's smartwatch to display within the Remote Monitoring charts. Care Observations include information such as the observation type, value, unit, date, and time. Care Observations can be created from various sources, such as connected devices, manual entry, or external systems2.
NEW QUESTION # 62
A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds an additional line, causing formatting issues.
How should the developer handle this in a DataRaptor without changing the underlying data structures?
- A. Create a new Turbo Extract DataRaptor to trim the Address data in both fields.
- B. Modify the Extract DataRaptor to concatenate the address fields by using a formula.
- C. Add a Load DataRaptor to write the data into one new custom field.
- D. Replace the Extract DataRaptor with a Transform DataRaptor to convert the data as needed.
Answer: D
NEW QUESTION # 63
An administrator for Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.
Which encryption solution supports the encryption of files in this scenario?
- A. Salesforce Shield
- B. Salesforce Data Mask
- C. Classic Encryption
- D. Industry Data Security
Answer: A
Explanation:
Salesforce Shield is a robust security suite designed to ensure data encryption, monitoring, and auditing compliance for sensitive data, including files stored in Salesforce. In a full sandbox environment where data encryption is crucial, Shield's Platform Encryption is the ideal solution.
* Features of Salesforce Shield Platform Encryption:
* Encrypts files and attachments stored in Salesforce.
* Protects sensitive data such as personally identifiable information (PII) to comply with regulations like HIPAA.
* Ensures encryption persists even when files are exported or shared outside the Salesforce environment.
* Why Other Options Are Incorrect:
* Classic Encryption: Limited to custom text fields, lacks support for files or advanced use cases.
* Industry Data Security: Focused on data classification and access control, not encryption.
* Salesforce Data Mask: Used to mask data in sandboxes for testing, not encrypt files.
References:
Salesforce Shield Platform Encryption Guide
Salesforce Security Guide
NEW QUESTION # 64
A payer is looking for a solution to recruit, credential, and onboard providers into its network.
Which Health Cloud add-on should help the payer address these requirements?
- A. Contact Center for Payers
- B. Utilization Management
- C. Provider Relationship Management
- D. Provider Network Management
Answer: D
Explanation:
Step 1: Understanding the Requirement
A payer organization needs to recruit, credential, and onboard providers into its network. This requires features that manage provider information, credentialing processes, onboarding workflows, and network directory maintenance.
Step 2: Official Salesforce Health Cloud Capability
Salesforce Health Cloud offers an add-on called Provider Network Management (PNM) that is specifically designed for payers to recruit, credential, and onboard providers.
Extract:
"Provider Network Management streamlines recruiting, credentialing, onboarding, and network directory maintenance for payers. It provides tools to manage the provider lifecycle from initial recruitment through onboarding and network management." Administer Health Cloud - Provider Network Management Step 3: Review of Options
* A. Contact Center for Payers: Focused on member and provider service center functionality, not recruiting or credentialing.
* B. Utilization Management: Focused on authorization and medical necessity reviews, not onboarding or credentialing.
* C. Provider Network Management: Specifically built for recruiting, credentialing, and onboarding providers.
* D. Provider Relationship Management: Focuses on relationship management post-onboarding, but not credentialing/onboarding workflows.
rence:
Provider Network Management in Health Cloud
NEW QUESTION # 65
Which Three items can be a Life Science company track about a Care Programs using Program Management? (Choose Three. (Repeated question)
- A. The products that are associate with a given Care Program
- B. The plans that enrollees have been engaged in as part of the care program
- C. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
- D. The clinical indicators that need to be monitored in the care programs
- E. The budget & Expenses of the company's associate Care Program
Answer: A,B,C
Explanation:
According to the Health Cloud Data Model Developer Guide, Program Management is a feature in Health Cloud that allows life science companies to track and manage care programs that offer products and services to patients and providers. With Program Management, life science companies can track the following three items about a care program:
The multiple marketing campaigns that enrollees are subjected to as part of the care program. This item can be tracked by using the CareProgramEnrolleeCampaign object, which represents a marketing campaign that targets a specific care program enrollee.
The products that are associated with a given care program. This item can be tracked by using the CareProgramEnrolleeProduct object, which represents a product or service that is offered to a care program enrollee.
The plans that enrollees have been engaged in as part of the care program. This item can be tracked by using the CareProgramEnrolleePlan object, which represents a plan or package that contains one or more products or services for a care program enrollee. The budget and expenses of the company's associated care program is not an item that can be tracked by using Program Management. The clinical indicators that need to be monitored in the care programs is not an item that can be tracked by using Program Management.
NEW QUESTION # 66
Bloomington Caregivers has created and tested its first care plan template in a sandbox, Which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.
Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?
- A. Confirm User access to Care plan objects.
- B. Activate the new care plan template.
- C. Conduct end-user training O he use of the care plan template.
- D. Activate the problems; goals, and tasks associated with the template.
Answer: A,B
Explanation:
After deploying a care plan template from a sandbox to a final environment using Data Loader, the consultant should recommend the following two steps to enable users to successfully leverage the new template:
Confirm User access to Care plan objects: The consultant should ensure that the users have the appropriate permissions and sharing settings to access the care plan objects, such as Care Plan Template, Care Plan Template Problem, Care Plan Template Goal, and Care Plan Template Task1. The users should also have access to the parent records of the care plan objects, such as Account or Contact2.
Activate the new care plan template: The consultant should activate the new care plan template by changing its status from Draft to Active3. This will make the template available for users to apply to their patients. The consultant does not need to activate the problems, goals, and tasks associated with the template separately, as they are automatically activated when the template is activated3.
Reference:
1: Permissions Required for Care Plans - Salesforce 2: Give Caseworkers Access to Goal Assignments and Benefit Assignments Related to Care Plans - Salesforce 3: Create a Care Plan Template - Salesforce
NEW QUESTION # 67
A medical device organization needs to track account information and its geographical details to provide information to representatives onsite. Which three objects support this scenario?
Choose 3 answer
- A. Location
- B. Clinic Location
- C. Facility Address
- D. Account
- E. Healthcare Facility
Answer: A,C,E
Explanation:
To track account information and its geographical details, the following objects in Salesforce Health Cloud support the scenario:
Location:
Represents the physical location of a healthcare facility, such as a hospital or clinic.
Tracks details like address, contact information, and geocoordinates for mapping purposes.
Facilitates integration with tools for location-based services or routing.
Healthcare Facility:
Represents the organizational entity (e.g., hospital, clinic, or medical practice).
Stores information about the type of facility, services offered, and affiliations with healthcare networks.
Facility Address:
Stores detailed address information specific to a healthcare facility.
Enables differentiation between multiple addresses for the same facility, such as billing and physical addresses.
Why Not the Other Options?
D . Clinic Location: This object is not part of Health Cloud's standard data model.
E . Account: While Account is central to tracking organization details, it does not specifically address geographical details.
Use Case Implementation: By combining Location, Healthcare Facility, and Facility Address objects, organizations can provide comprehensive geographical and organizational data to representatives, enabling efficient onsite operations.
Reference:
Health Cloud Data Model Documentation
Geolocation Features in Salesforce
NEW QUESTION # 68
Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card. What are the two best practice recommendations to upload this information?
- A. Use Composite API Request.
- B. Use Data Loader.
- C. Use Provider Card API.
- D. Use Provider Relationship API.
Answer: A,B
Explanation:
The two best practice recommendations to upload information to support Provider Search and Provider Relationship Card are using Composite API Request and Data Loader. Composite API Request is a REST API resource that allows the administrator to execute multiple requests in a single call, which reduces the number of API calls and improves performance. Data Loader is a tool that allows the administrator to insert, update, delete, or export data from Salesforce objects in bulk.
NEW QUESTION # 69
A healthcare provider with multiple clinics and specialties is struggling to manage its appointment scheduling process efficiently. Patients are experiencing long wait times on the phone andwant to leverage self-service options.
Which three Health Cloud capabilities should a consultant recommend configuring to provide a solution to improve patient satisfaction?
Choose 3 answers
- A. Experience Cloud for Health Cloud
- B. Intelligent Form Reader
- C. Provider Search
- D. Assessments and Recommendations
- E. Intelligent Appointment Management
Answer: A,C,E
Explanation:
To improve appointment scheduling and provide patient self-service, these three Health Cloud features should be configured:
* Experience Cloud for Health Cloud:
* Allows creation of patient-facing portals for self-service appointment booking and information access.
* Extract:
"Experience Cloud enables self-service portals for patients, supporting appointment scheduling and other interactions." (Source: Administer Health Cloud - Experience Cloud)
* Intelligent Appointment Management:
* Offers advanced scheduling features and automation to reduce wait times and manual booking.
* Extract:
"Intelligent Appointment Management in Health Cloud supports both self-service and agent-assisted scheduling workflows." (Source: Administer Health Cloud - Intelligent Appointment Management)
* Provider Search:
* Lets patients find the right clinic or provider based on specialty, availability, and other criteria.
* Extract:
"Provider Search empowers patients to search for providers and book appointments online through self- service portals." (Source: Administer Health Cloud - Provider Search)
* Why not A or D?
* Intelligent Form Readeris used for document capture, not for scheduling or self-service.
* Assessments and Recommendationsare used for care management, not scheduling.
NEW QUESTION # 70
How would a Health Cloud administrator indicate which tab should appear when a patient record is opened in the Patient Console?
- A. Edit the Patient Card configuration for the tab and enable Default Subtab
- B. In the CardView dropdown custom setting for that tab, enter Default for Category Name.
- C. In the CardView dropdown custom setting for that tab, select Subtab for Tab Type.
- D. In the CardView dropdown custom setting for that tab, enable Default subtab.
Answer: D
NEW QUESTION # 71
Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)
- A. Create flow for the business process.
- B. Create aTask and add task to an action plan template.
- C. Create a task and add the task to visit creation.
- D. Create an action plan template add flow and published the template.
Answer: A,D
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 72
Which three steps are needed to setup Care Requests? (Choose three).
- A. All Care requests are pre-setup on all Health Cloud orgs by default.
- B. Choose any existing case record type for each Care Request type.
- C. Choose case Care Request record type for each Care Request configuration.
- D. Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management.............. cloud permission set licenses.
- E. Create a new case record type for each Care Request type
Answer: C,D,E
NEW QUESTION # 73
An administrator is configuring security for a patient list.
Health Cloud Accredited Professional
Which three considerations should the administrator take into account to ensure proper access to the list?
Choose 3 answers
- A. Administrators can restrict access to patient or member lists using standard Salesforce sharing settings on the list.
- B. When a user's field-level security restricts access to a field used as a display column, the column does not appear in the list.
- C. Administrators can create restriction rules to offset a private organization-wide default setting.
- D. Administrators can restrict access using HCPatientListSecurity custom setting.
- E. Users with profile or permission sets that restrict access to an object cannot create a list using that object.
Answer: A,B,E
NEW QUESTION # 74
A Health Cloud administrator working on a Care Coordination project needs to change the role name 'Care Coordinator' to 'Care Consultant' to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role 'Care Consultant'? (Choose three.)
- A. Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.
- B. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.
- C. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.
- D. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.
- E. Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.
Answer: B,C,D
Explanation:
According to the Health Cloud Implementation Guide, the three steps that an administrator should take to ensure all tasks identify the role 'Care Consultant' are:
Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to patients.
Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting. This step allows the administrator to define or modify the roles that are available for assigning tasks to care coordinators.
Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object. This step allows the administrator to update the values in the picklist field that determines who is responsible for completing a task in a care plan template. Creating an ETL script to update the previously assigned To picklist values of Tasks created in the past is not a recommended step, as it can introduce errors and data loss. Updating the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators is not a relevant step for changing the role name.
NEW QUESTION # 75
A health plan provider would like to manage prior authorizations with predefined approval criteria.
Which three features in Health Cloud should a consultant recommend in this case?
Choose 3 answers
- A. Intelligent Appointment Management
- B. claims data model
- C. Out-of-the-box Process libraries
- D. Business Rules Engine
- E. Utilization Management data model
Answer: C,D,E
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with References
* Business Rules Engine (BRE):
* Enables you to define, automate, and manage approval criteria for prior authorizations.
* Extract:
"Use Business Rules Engine to automate decisions and apply approval criteria for utilization management and prior authorizations."
-OmniStudio: Business Rules Engine
* Utilization Management Data Model:
* Provides standard Health Cloud objects to manage prior authorizations, including requests, approvals, and denials.
* Extract:
"Health Cloud Utilization Management provides a complete data model for tracking prior authorization requests and decisions."
-Health Cloud: Utilization Management Data Model
* Out-of-the-box Process Libraries:
* Prebuilt processes for common healthcare workflows, including prior authorizations.
* Extract:
"Out-of-the-box process libraries provide reusable flows for utilization management, including authorizations, appeals, and notifications."
-Administer Health Cloud: Process Libraries
* Incorrect Options:
* A. Claims data model:Related to claims, not prior authorizations.
* B. Intelligent Appointment Management:Focused on scheduling, not utilization management or prior authorization.
References:
OmniStudio: Business Rules Engine
Health Cloud: Utilization Management Data Model
Administer Health Cloud: Process Libraries
NEW QUESTION # 76
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