Learn with EXIN : ISO20KF training material for 100% pass
Updated: May 30, 2026
No. of Questions: 116 Questions & Answers with Testing Engine
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EXIN ISO / IEC 20000 Foundation Sample Questions:
1. What is the recommendation with regard to the implementation of an emergency Change?
A) There is a separate process for emergency Changes.
B) The Change process should be completely bypassed.
C) Where possible the Change process should be followed.
D) Only the senior manager should authorize emergency Changes.
2. What is the objective of planning and implementing new or changed services?
A) To ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services
B) To ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality
C) To ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner
D) To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality
3. Which of the following is used for the assessment of maturity of organizations?
A) CMMI
B) CobIT TM
C) ITIL
D) MOF
4. All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
A) an identified Problem
B) a formal closure of services
C) a Service Level Agreement failure
D) a major Incident
5. Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
A) the effort/cost to provide the method of resolution
B) the number of previously reported Incidents for the particular Configuration Item (CI)
C) the competing requirements for resources
D) the available skills
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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