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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following identifies the purpose of service transition planning and support?

A) Ensure that all service transitions are properly authorized
B) Provide overall planning for service transitions and co-ordinate the resources they require
C) Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
D) To define testing scripts to ensure service transitions are unlikely to ever fail

2. The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

A) Knowledge
B) Governance
C) Information
D) Data

3. Which one of the following functions would be responsible for the management of a data centre?

A) Technical management
B) Application management
C) Facilities management
D) Service desk

4. Which one of the following do major incidents require?

A) Separate procedures
B) Longer timescales
C) Less urgency
D) Less documentation

5. Which process would maintain policies, standards and models for service transition activities and processes?

A) Capacity management
B) Service transition planning and support
C) Release management
D) Change management

Solutions: