Learn with HP : HP0-286 training material for 100% pass

Updated: Oct 19, 2026

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HP HP0-286 Exam Overview:

Certification Vendor:Hewlett-Packard (HP)
Exam Name:HP OpenView Servicecenter 6.x Administrator
Exam Number:HP0-286
Passing Score:70%
Exam Duration:105 minutes
Certificate Validity Period:Retired / No longer offered
Available Languages:English
Related Certifications:HP IT Service Management Certifications
HP OpenView Servicecenter Administrator
Real Exam Qty:60
Exam Format:Multiple Choice
Recommended Training:HP IT Service Management Training (legacy HP courses)
Exam Registration:HP Certification Portal (legacy)
Sample Questions:HP HP0-286 Sample Questions
Exam Way:Proctored exam (historically available via Pearson VUE or HP certification centers; now retired)
Pre Condition:No formal prerequisite; recommended experience with HP OpenView Servicecenter or IT Service Management systems
Official Syllabus URL:https://www.hp.com

HP HP0-286 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Desk and Incident Management- Service request handling
  • 1. Approval processes
    • 2. Workflow automation
      - Incident lifecycle management
      • 1. Logging and categorization
        • 2. Assignment and escalation rules
          Topic 2: Administration and Maintenance- System maintenance
          • 1. Backup and recovery
            • 2. Performance tuning
              - User and role management
              • 1. Access control
                • 2. Permissions management
                  Topic 3: Reporting and Analytics- Standard reports
                  • 1. Incident and problem reports
                    - Advanced reporting
                    • 1. Custom report generation
                      Topic 4: Configuration and Customization- Customization tools
                      • 1. Scripting and integrations
                        • 2. UI customization
                          - System configuration
                          • 1. Forms and templates
                            • 2. Business rules configuration
                              Topic 5: ServiceCenter Architecture and Components- System architecture overview
                              • 1. Core modules and services
                                • 2. Client-server model
                                  - Database structure
                                  • 1. Performance considerations
                                    • 2. Schema design and data flow

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