Learn with Apple : 9L0-415 training material for 100% pass
Updated: Sep 18, 2026
No. of Questions: 218 Questions & Answers with Testing Engine
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Apple 9L0-415 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X Support Essentials 10.9 |
| Exam Number: | 9L0-415 |
| Available Languages: | English |
| Certificate Validity Period: | Tied to OS X version certification; version-specific certification (retired) |
| Real Exam Qty: | Approximately 80 |
| Related Certifications: | Apple Certified Support Professional (ACSP) |
| Passing Score: | 80% (approximate, subject to Apple certification policies) |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 65–250 (varies by region and testing provider) |
| Exam Format: | Computer-Based Exam (CBT), Multiple Choice |
| Sample Questions: | Apple 9L0-415 Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE or Apple Authorized Training Center (historically) |
| Pre Condition: | Recommended familiarity with macOS basics and system administration concepts; exam is part of the Apple Certified Support Professional (ACSP) track; this specific exam is retired |
| Official Syllabus URL: | https://training.apple.com |
Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| User Accounts and File Systems | |
| Applications and Processes Management | |
| Network Configuration and Services | |
| System Administration and Maintenance | |
| Installation and Configuration of OS X 10.9 | |
| Troubleshooting and Support Techniques |
Apple OS X Support Essentials 10.9 Sample Questions:
When deleting a local user account, what three options does Users & Groups preferences give you for dealing with the user's home folder content?
- A. When deleting a local user account, OS X can archive the home folder content into a compressed disk image, leave the home folder content in the /Users folder, or delete the home folder content. Optionally, OS X can perform a secure erase on the home folder content.
- B. When a user changes his own account password, the system will keep his login keychain password in sync.
- C. The Font Book application shows a small dot next to the name of any font that has
duplicate resources. - D. When performing a Safe Boot, OS X doesn't load third-party KEXTs, third-party launch agents, third-party launch daemons, third-party startup items, third-party fonts, any user login items, or any user-specific launch agents.
Correct Answer: A 🗳️
Any item downloaded using one of the built-in OS Xapplications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
- A. Which items fall under the file quarantine system?
- B. Which keyboard shortcut is used to Safe Boot OS X?
- C. What happens during user logout?
- D. Which sharing services can OS X provide?
Correct Answer: A 🗳️
How do you start up an OS X Mountain Lion computer in Safe Mode?
- A. Hold down Command-Option-P-R during startup.
- B. Open Terminal, type safe_boot, press Return, and then restart the Mac.
- C. Start up from the OS X Recovery partition, and then choose Safe Boot from the Startup Disk menu.
- D. Hold down Shift during startup.
Correct Answer: D 🗳️
What does the Disk Utility Verify and Repair feature do?
- A. The master password is used to reset local account passwords.
- B. The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
- C. The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
- D. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
Correct Answer: B 🗳️
In OS X, Disk Utility can create file archives in which format?
- A. dmg
- B. sitx
- C. zip
- D. gzip
Correct Answer: A 🗳️
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