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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X loads a clean user session on startup only after a shutdown.
B) Because OS X archives errors from the session to the log only during a shutdown.
C) Because the Mac does a full POST on startup only after a shutdown.
D) Because OS X performs disk checks on startup only after a shutdown.

2. What does the Disk Utility Verify and Repair feature do?

A) The master password is used to reset local account passwords.
B) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
C) The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
D) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.

3. On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.

A) False
B) True

4. Sandboxed applications are only allowed access to specific items. They're otherwise completely cut off from the rest of the system, so they can't cause harm. All Mac App Store applications are required to be sandboxed.

A) What happens during system shutdown?
B) What are the advantages of application sandboxing?
C) What does the master password do?
D) What are Safe Sleep and Power Nap?

5. After initial OS X setup, iCloud settings can be managed from iCloud or Internet Accounts preferences.

A) Which OS X application is responsible for the creation and management of disk images?
B) What's the easiest method in OS X to configure VPN settings?
C) Aside from initial OS X configuration, where can you manage iCloud settings?
D) What key features do you gain by setting up iCloud?

Solutions: