Learn with Apple : 9L0-064 training material for 100% pass

Updated: Sep 11, 2026

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Apple 9L0-064 Exam Overview:

Certification Vendor:Apple
Exam Name:Apple OS X v10.8 Troubleshooting Exam
Exam Number:9L0-064
Related Certifications:Apple Certified Technical Coordinator (ACTC) 10.8
Apple Certified Support Professional (ACSP)
Exam Format:Multiple choice, Scenario-based questions
Available Languages:English, Japanese
Sample Questions:Apple 9L0-064 Sample Questions
Exam Way:Typically delivered as proctored online or onsite multiple-choice exam via authorized testing centers.
Pre Condition:Basic knowledge of macOS (OS X 10.8) usage and navigation is recommended.

Apple 9L0-064 Exam Syllabus Topics:

SectionObjectives
Security and Updates- Software updates
  • 1. Mac App Store updates
    • 2. System update troubleshooting
      - System security
      • 1. FileVault basics
        • 2. Firewall configuration
          Troubleshooting and System Management- macOS startup process and boot issues
          • 1. Startup sequence and boot modes
            • 2. Recovery and safe boot troubleshooting
              - System performance and maintenance
              • 1. System logs and troubleshooting tools
                • 2. Activity Monitor and system diagnostics
                  Networking and Connectivity- Network services
                  • 1. Network diagnostics tools
                    • 2. DNS and DHCP issues
                      - Network configuration
                      • 1. Wi-Fi and Ethernet troubleshooting
                        • 2. TCP/IP configuration basics
                          File Systems and Storage- Data protection
                          • 1. Time Machine backups
                            • 2. Data recovery basics
                              - Disk management
                              • 1. Partitioning and formatting drives
                                • 2. Disk Utility usage
                                  Applications and System Services- System services
                                  • 1. Login items and startup services
                                    • 2. Launch services and daemons
                                      - Application troubleshooting
                                      • 1. App crash diagnostics
                                        • 2. Compatibility issues
                                          User Accounts and Permissions- User account management
                                          • 1. Login issues and keychain problems
                                            • 2. Admin vs standard user roles
                                              - File system permissions
                                              • 1. Fixing disk permissions
                                                • 2. Permission structure in OS X

                                                  Apple OS X v10.8 Troubleshooting Sample Questions:

                                                  Question #1

                                                  A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
                                                  X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?

                                                  • A. Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
                                                  • B. Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
                                                  • C. Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
                                                  • D. Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: B  🗳️

                                                  Question #2

                                                  Which statement about FileVault 2 is TRUE?

                                                  • A. Once a user enables FileVault 2, it cannot be disabled.
                                                  • B. There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
                                                  • C. When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
                                                  • D. FileVault 2 can only be enabled on non-administrator user accounts.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

                                                  Question #3

                                                  From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:

                                                  • A. The ability to choose multiple backup locations.
                                                  • B. Local snapshots on portable Macs.
                                                  • C. Encrypted backups on Time Capsule.
                                                  • D. Backup Now in the Time Machine menu item.
                                                  • E. Restore from a Time Machine backup.
                                                  • F. Encrypted backups on external disks.
                                                  • G. OS X Recovery partition on external disks.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A,C  🗳️

                                                  Question #4

                                                  What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

                                                  • A. 10.6.1
                                                  • B. 10.6.4
                                                  • C. 10.6.8
                                                  • D. 10.6.3
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: C  🗳️

                                                  Question #5

                                                  Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

                                                  • A. He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
                                                  • B. He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
                                                  • C. He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
                                                  • D. He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: D  🗳️

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