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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Sent to Customer
B) Confirm message to SAP
C) Sent to SAP
D) Information to SAP

2. Which information can be stored in the SAP Solution Manager system? (Choose two)

A) Incident and problem information
B) Service level information
C) Finance data
D) Customer data for customer relationship management (CRM)

3. Which of the following objects can be analyzed in the Object List of the Object Navigator (SE80)? (Choose two)

A) The data objects used by the program.
B) The authorizations required to execute a program.
C) The Include programs of the program (for example, Top-Include).
D) The database tables that are accessed by the program.

4. Why are SAP Notes important for message handling? (Choose two)

A) They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
B) They allow customers to help themselves.
C) SAP Notes inform customers about strategy.
D) An SAP Note can only be released after dual control.

5. How can you use your customer's system data for an SAP Note Search? (Choose three)

A) Select the customer's product version in the 'Validity' section of the Note Search.
B) Copy and paste the configuration information into the 'Validity' section of the Note Search.
C) Add the customer's system ID to the search terms.
D) Select the customer's software components in the 'Validity' section of the Note Search.

Solutions: