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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In integration under the business configuration work center
B) In scoping under the Business Configuration work center
C) In general settings under the administration work center
D) In Service and social general settings under the administrator work center

2. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To scope the system
B) To create business users
C) To restore system default settings
D) To assign accounts to business users

3. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Copy the access right from a business user who already has access to the work center view
B) Create a business role that has access to the work center view and assign it to the business user
C) Use business scoping to activate the work center containing the view
D) Assign the business user to the organizational structure.

4. Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A) Create extension fields
B) Complete fine-tuning activities
C) Define the organizational structure
D) Set up scoping

5. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) SPNEGO
B) X 509
C) SAML
D) OpenlD2.0

Solutions: