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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What is the correct sequence of steps for the process when creating tickets?

A) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
B) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
C) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
D) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates

2. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A) You do NOT need to know the definitions of each of the fields
B) The template structure is predefined an CANNOT be changed.
C) There is a template available for each object that allows tool-supported migration
D) You can upload the data only once.
E) You need to identify the data dependencies for the migration template

3. How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A) Manually using the Trigger Manual Run option
B) Automatically using a MDRO
C) Automatically using a background job
D) Automatically using a scheduled workflow

4. Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A) Target quantity
B) Planned quantity
C) Consumed quantity
D) Actual quantity

5. How do you enable use of the Resource Scheduler in SAP Cloud for Service?

A) Activate business configuration in scoping
B) Schedule mass release of assignments
C) Maintain a setting in the item processing types
D) Define time types in fine-tuning

Solutions: