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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A board member introduced a high-net-worth individual to the work of the nonprofit. The individual made a donation at an event. The fundraising manager wants to record this information in Salesforce. It is important the donation is hard credited to the individual while ensuring this donation, as well as any future donations from the individual, are soft-credited to the board member. The board member and the individual already exist as contacts in Salesforce. How should the data be entered?

A) Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role for the donation. Create a relationship between the board member and the individual.
B) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Enter a Partial Soft Credit for the board member.
C) Create a relationship between the individual and the board member. Create the donation opportunity for the individual. Add the board member as a Soft Credit contact role to the donation.
D) Create a relationship between the individual and the board member with a Related Opportunity Contact Role of Soft Credit. Create the donation opportunity for the individual.

2. A case manager wants to assign a group of services to a client. What should the consultant ensure is configured prior to the case manager using the Case Plan Wizard?

A) A Program with Goals
B) A Program with Goals and Action Item Templates
C) A new Case Plan
D) A Program with Action Item Templates

3. A nonprofit needs more insight into why some corporate sponsorships are closing and why others are lost.
They want to evaluate information including pipeline value, number of opportunities, Pardot score, win/lost percentage, stage value, and a table of opportunities. The system admin wants to deploy a solution quickly.
Which solution should a consultant recommend?

A) B2B Marketing Analytics
B) Insights Platform Data Integrity
C) NPSP Advanced Mapping
D) Salesforce Reports

4. The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation.
The development director wants a report to show who the solicitor is for each donor. Which report type does the system admin need to use to create the requested report?

A) Opportunities with Partial Soft Credits and Contacts
B) Opportunities with Contact Roles
C) Accounts with Contact Roles and Household
D) Contacts with Relationships

5. A nonprofit wants to run an enrollment report for its education classes. Which Program Management Module object should the consultant use to build the report?

A) Service Delivery
B) Service
C) Program Cohort
D) Program Engagement

Solutions: