Learn with Salesforce : NP-Con-102 training material for 100% pass

Last Updated: Sep 18, 2026

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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionObjectives
Nonprofit Cloud Fundamentals- Salesforce Nonprofit Cloud Data Model
  • 1. Households and Affiliations
    • 2. Account and Contact Relationships
      Case Management and Service Delivery- Service and Case Tracking
      • 1. Service Outcomes Tracking
        • 2. Case Intake and Routing
          Program and Service Management- Program Lifecycle Management
          • 1. Program Design and Delivery
            • 2. Participant Tracking
              Reporting, Analytics, and Integration- Integration Concepts
              • 1. External System Data Flow
                • 2. Salesforce Ecosystem Integration
                  - Reporting and Dashboards
                  • 1. Data Visualization
                    • 2. Nonprofit KPI Reporting
                      Fundraising and Engagement- Donor Management
                      • 1. Donations and Soft Credits
                        • 2. Campaign and Engagement Tracking

                          Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

                          Question #1

                          A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

                          • A. Elevate
                          • B. Account Engagement
                          • C. Email-to-Case
                          • D. Send List Email
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          Question #2

                          A Nonprofit Cloud consultant is troubleshooting Accounting Subledger records that are not being created as expected. What should the consultant use to see which jobs have run recently and whether there have been any errors?

                          • A. Event Monitoring Analytics App
                          • B. Monitor Workflow Services
                          • C. Scheduled Jobs
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

                          Question #3

                          A consultant is working on a data migration to NPSP that includes tens of millions of records across many objects. The migration needs to take place over a weekend to minimize system downtime. What should the consultant recommend?

                          • A. NPSP Data Import
                          • B. Bulk API
                          • C. SOAP API
                          • D. Data Import Wizard
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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                          Question #4

                          The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation.
                          The development director wants a report to show who the solicitor is for each donor. Which report type does the system admin need to use to create the requested report?

                          • A. Opportunities with Partial Soft Credits and Contacts
                          • B. Opportunities with Contact Roles
                          • C. Accounts with Contact Roles and Household
                          • D. Contacts with Relationships
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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                          Question #5

                          A nonprofit organization is using Care Plans in Nonprofit Cloud to manage interactions with clients. The organization has standard Care Plan Templates set up but must often add additional elements to a Care Plan based on a client's specific needs. What can be manually added directly to a Care Plan?

                          • A. Goal Assignments and Benefit Assignments
                          • B. Programs and Program Enrollments
                          • C. Document Checklists and Document Templates
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

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