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Last Updated: Sep 11, 2026
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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 2: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 3: Managing Resources | 16% | - Explain the relationships between service territories, operating hours, and shifts - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability |
| Topic 4: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 5: Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings |
| Topic 6: Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking |
| Topic 7: Managing Scheduling and Dispatch | 28% | - Demonstrate how to use the dispatcher console - Explain the usage of complex work and work capacity - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Explain the difference between global, local, and emergency scheduling |
| Topic 8: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
Salesforce Certified Field Service Consultant Sample Questions:
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
- A. Add the technician as a preferred resource on the account record.
- B. Add the preferred resource service objective to the scheduling policy.
- C. Create a child work order for maintenance on the original installation work order.
- D. Add the technician as the required resource on the service appointment.
Correct Answer: A,B 🗳️
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Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. Three Service Territories withfewer than 50 resources
- B. Five Service Territories with fewer than 500 Service Appointments per day
- C. One Service Territory with four Polygons
- D. Two Service Territories that split the Service Resources evenly
Correct Answer: B 🗳️
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Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?
- A. Add the field history tracking related list to the Asset Page and configure the Product Request object,
- B. Add the Related Asset related list to the Asset Page and configure the Product Request object
- C. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
- D. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
Correct Answer: B 🗳️
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One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
- A. Implement Path for Work Orders.
- B. Define a repeating Work Type.
- C. Build a Process for Service Appointments.
- D. Configure a Maintenance Plan.
Correct Answer: D 🗳️
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To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?
- A. Define a generation horizon of 14 days.
- B. Configure Auto-generate Work Orders to True.
- C. Define a generation horizon of 20,160 minutes.
- D. Define a generation timeframe of 14 days.
Correct Answer: A 🗳️
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