Last Updated: Aug 20, 2026
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| Section | Objectives |
|---|---|
| Integration and Data Architecture | - System Integration Patterns
|
| B2B Solution Architecture Foundations | - Order Lifecycle Management
|
| Solution Design and Architecture Strategy | - Scalable Solution Design
|
| Security and Identity | - Access Control
|
1. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers
A) Plan and conduct User Adoption Trainings for resellers on how to use the site.
B) Disable anonymous users on the site.
C) Implement Case Deflection.
D) Offload the number of cases received via Web2Case by using Email2Case.
2. Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?
A) Generate a new permission set that grants access to the Order object andassign it to the field service users.
B) Provide the field service team witha Sales Cloud license to view Order data.
C) Provide the field service team with CPQ licenses to view Order data.
D) Generate a new profile that grants access to the Order object and assign it to the field service users.
3. P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities.P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process withweekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.
What are two viable options a Solution Architect should explore in more detail with theclient?
Choose 2 answers
A) Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.
B) Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.
C) Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.
D) Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.
4. Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers
A) Use the last sprint of the release to stabilize it and eliminate identified issues.
B) Utilize the last sprint to include functionality that was missed from previous sprints.
C) Fix the scope of the sprint during release planning regardless of how long it takes.
D) Create a regular sprint cadence across the different teams to demonstrate new functionality.
5. Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A) It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
B) Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
C) Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
D) Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A | Question # 3 Answer: A,C | Question # 4 Answer: A,D | Question # 5 Answer: B,C |
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