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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| Topic 2: Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Topic 3: Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Topic 4: Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Topic 5: Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Topic 6: Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Topic 7: B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Topic 8: Discovery and Customer Success | 25% | - Customer-centric discovery techniques - Discovery artefacts (e.g., Reference Architecture diagram) - Quantitative and qualitative objectives to measure project success |
| Topic 9: Service Cloud | 10% | - Case management and automation - Service process design |
| Topic 10: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 11: Integration | 5% | - MuleSoft integration patterns - API management and data integration |
1. Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?
A) Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
B) Make internal organization-wide defaults Public Read Only to create external visibility.
C) Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
D) Enable External Sharing Model to create external organization-wide defaults.
2. Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?
A) Salesforce Connect, User Profiles
B) Third-party ETL, Profiles
C) Apex Callouts, User Permissions Sets
D) Salesforce Connect, User Permission Sets
3. The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers.
Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?
A) Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
B) Select an AppExchange product focused on contract lifecycle management.
C) Advise the client that Revenue Cloud is the startingpoint.
D) Advise the client to start with Experience Cloud.
4. Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose2 answers
A) Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.
B) Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.
C) Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.
D) Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.
5. Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales data. TheProduct data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?
A) Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.
B) Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
C) Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
D) Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: D |
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