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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user is not assigned the correct Agent Type License.
B) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
C) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

2. An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A) Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.
B) Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.
C) Examine the topic name and classification description for hallucination guardrails.

3. Universal Containers would like to route a service agent conversation to a human agent queue.
Which tool connects the service agent to the human agent queue for escalation?

A) Outbound Omni-Channel Flow
B) Screen Flow
C) Prompt Flow

4. Which statement explains why a company might prefer a hybrid search index in Data Cloud for Agentforce?

A) Vector embedding in hybrid search are prefiltered by keyword matches, reducing computational overhead and improving response accuracy.
B) Hybrid search indexes support both literal keyword matches and semantic recall, useful when queries mix specific terms and intent.
C) Hybrid search indexes process queries faster than vector search because they eliminate the need for semantic embedding.

5. Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

A) Copilot Actions page or Global Actions
B) Copilot Detail page, Global Actions, or the record page for the copilot action
C) Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab

Solutions: