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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template. What should the Agentforce Specialist do to ensure the prompt template's effectiveness?

A) Use the Prompt Builder Scorecard to help monitor.
B) Periodically change the templates grounding object.
C) Monitor and refine the template based on user feedback.

2. The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

A) Model Builder
B) Prompt Builder
C) Agent Builder

3. Universal Containers wants to automatically populate the Description field on the Account object.

A) Field Generation
B) Flex
C) Sales Email

4. An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.
Which feature in the Einstein Trust Layer best supports UC's need?

A) Data masking
B) Dynamic grounding with secure data retrieval
C) Zero-data retention policy

5. Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

A) Generation is grounded with conversation context, Knowledge articles, and cases.
B) Generation is grounded with existing conversation context only.
C) Generation is grounded with conversation context and Knowledge articles.

Solutions: