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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionObjectives
Search and User Experience- Knowledge search configuration
  • 1. User-facing knowledge experience
    • 2. Search indexing and tuning
      Integration and Extensibility- Integration with Oracle CX applications
      • 1. REST APIs and extensions
        • 2. Service Cloud integration
          Configuration and Setup- Initial system configuration
          • 1. Roles and permissions configuration
            • 2. Setup of Knowledge Management application
              Reporting and Analytics- Knowledge usage analytics
              • 1. Content performance metrics
                • 2. Reports and dashboards
                  Knowledge Management Overview- Core concepts of Oracle Knowledge Management
                  • 1. Knowledge base structure and components
                    • 2. Knowledge lifecycle management
                      Knowledge Authoring and Content Management- Creating and managing knowledge articles
                      • 1. Publishing workflows
                        • 2. Templates and content types

                          Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                          Question #1

                          In Knowledge Advanced, which section displays the lock status?

                          • A. Overview
                          • B. Properties
                          • C. Reports
                          • D. Analytics
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

                          Question #2

                          Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
                          (Choose three.)

                          • A. Web roles
                          • B. Workflows
                          • C. API Roles
                          • D. Product and Categories
                          • E. Console roles
                          Reveal Solution  Discussion  0

                          Correct Answer: A,D,E  🗳️

                          Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

                          Question #3

                          What does the response requirement in an SLA specify?

                          • A. the maximum number of days allowed for the resolution of an incident as per the business hours.
                          • B. the overall maximum time limit for the initial response and resolution for each incident.
                          • C. initial response time limit to all customer inquiries within one business day.
                          • D. individual time limits for the initial response time and subsequent resolution asper the business hours.
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

                          Question #4

                          Which three types of answers can be added to the knowledge base? (Choose three.)

                          • A. HTML
                          • B. URL
                          • C. XML
                          • D. File Attachment
                          • E. TEXT
                          Reveal Solution  Discussion  0

                          Correct Answer: A,B,D  🗳️

                          Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

                          Question #5

                          Which three statements are true about processing options in Web Services? (Choose three.)

                          • A. SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
                          • B. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
                          • C. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
                          • D. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
                          • E. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
                          • F. FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
                          Reveal Solution  Discussion  0

                          Correct Answer: C,D,F  🗳️

                          Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

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