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Microsoft 074-338 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot IM and Presence | 20% | - Sign-in and registration failures - Persistent Chat problems - Presence status inconsistencies - IM delivery and federation issues |
| Topic 2: Troubleshoot Conferencing and Collaboration | 25% | - Meeting join and connectivity - Dial-in conferencing access - Application sharing and Office Web Apps integration - Audio/video quality and media flow |
| Topic 3: Troubleshoot Enterprise Voice | 30% | - Call routing and dial plans - Call Admission Control (CAC) and QoS - Response Group and Call Park service - Mediation Server and gateway connectivity - Media quality and codec issues |
| Topic 4: Troubleshoot Infrastructure and Core Components | 25% | - Certificates, DNS, and authentication - Central Logging Service and monitoring tools - Topology and configuration issues - Front End, Back End, and Edge Server problems |
Microsoft Lync 2013 Depth Support Engineer Sample Questions:
You are a member of the CsAdministrator group that supports the Lync datacenter for your company. The datacenter consists of one pool that is running Microsoft Lync Server 2013. You deploy SQL Mirroring. The principal server fails and you are unable to perform a manual failover for more than an hour. Users are placed into resiliency mode. You need to ensure that failover occurs automatically and without administrator intervention. What should you do?
- A. Deploy a Survivable Branch Server (SBS).
- B. Configure SQL Mirroring with a witness.
- C. Deploy a Survivable Branch Appliance (SBA).
- D. Configure a backup registrar.
Correct Answer: B 🗳️
You support a customer whose Microsoft Lync Server 2013 environment consists of:
-A single Lync Server 2013 Standard Edition pool that is located in a main office, and
-Four branch offices that are connected by a 3MB dedicated wide area network (WAN) link, each of which has 100 users.
Users in the branch offices report poor quality audio during conferences that are hosted on Lync. The client has taken the following steps:
-Implement Quality of Service (QoS) and Call Admission Control (CAC).
-Provision policy-based QoS for your Lync media traffic.
-Enable CAC from the Lync Server 2013 Control Panel.
-Define the main office and each branch office as a site and associate its subnets.
-Poor audio quality persists.
You ask your customer to provide the output of running the Get-CsNetworkSite
cmdlet. The relevant portion of the results includes:
You need to improve the audio quality in your environment. What should you do?
- A. Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps and an Audio Limit of 1 MB and assign the profile to each branch site.
- B. Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps and assign the profile to the central site.
- C. Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps and an Audio Limit of 3 MB and assign the profile to each branch site.
- D. Create a region route to route network traffic between the Lync network sites that you created.
Correct Answer: A 🗳️
DRAG DROP You support a customer whose network environment includes Microsoft Exchange 2010 and Microsoft Lync Server 2010servers. Outlook Web Access (OWA) is configured to display presence from Lync. Your customer recently migrated users and servers to a Microsoft Lync Server 2013 environment. Users report that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server? (To answer, drag the appropriate cmdlet to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Correct Answer:
Explanation:
DRAG DROP You support a customer's datacenter with Microsoft Lync Server 2013. All servers are members of an Active Directory Domain Services (AD DS) forest that is operating at a Windows Server 2003 forest functional level. Client computers run either Lync 2013 client or Office Communicator R2. Lync Server 2013 enhanced presence privacy mode is enabled. A user reports that her presence and contact information is accessible to users who have not been authorized to view it. You need to prevent unauthorized users from accessing the user personal information. Which three actions should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)
Correct Answer:
Explanation:
Box 1: Upgrade Office Communicator R2 to Lync 2013
Box 2: Define a new client version policy that prevents Office Communicator from signing in.
Box 3: Instruct users to sign in to Lync client and restore privacy settings.
Note:
*Lync 2013 and Lync 2010 privacy settings are not honored by previous versions (Microsoft Office Communicator
2007 R2 or Microsoft Office Communicator 2007). If previous versions of Office Communicator are allowed to sign in, a Lync 2013 user's status, contact information, or picture could be viewed by someone who has not been authorized to view it. Additionally, a Lync 2013 user's privacy settings are reset if he or she later signs in with previous version of Communicator. For these reasons, in a migration scenario, before you enable enhanced presence privacy mode:
*(Box 1) Ensure that every user has Lync 2013 installed.
*(Box 2) Define a client version policy rule to prevent previous versions of Communicator from signing in.
*With enhanced presence privacy mode, users can restrict their presence information so that it is visible only to the contacts listed in their Lync 2013 Contacts list.
Reference: Configuring Enhanced Presence Privacy Mode
You support a Microsoft Lync Server 2013 Enterprise pool deployed in a high availability configuration for Back End Servers. You execute the Get-CSDatabaseMirrorState cmdlet. You discover the disconnected state of SQL mirror databases as well as network connection errors pointed to the inaccessible SQL mirror server. You need to bring up the mirror databases to the synchronized state between the Back End Servers. What should you do?
- A. From the mirror Back End Server, modify the inbound rule on the firewall.
- B. From the Lync 2013 Management Shell, run the Enable-CSComputer cmdlet.
- C. From the Front End Server, modify the inbound rule on the firewall.
- D. Reissue the internal Lync certificate to include the fully qualified domain name (FQDN) of the mirror Back End Server.
Correct Answer: A 🗳️
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