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Microsoft 74-338 Exam Syllabus Topics:

SectionObjectives
Topic 1: Voice and Enterprise Communication Services- Enterprise Voice configuration
  • 1. Dial plans and normalization rules
    • 2. PSTN connectivity
      - Telephony integration
      • 1. Gateway configuration and routing
        • 2. SIP trunking
          Topic 2: Lync Server 2013 Architecture and Infrastructure- Core server roles and topology design
          • 1. Edge server and external connectivity
            • 2. Front End pool architecture
              - Integration with Active Directory and DNS
              • 1. Domain and forest requirements
                • 2. Service location and records configuration
                  Topic 3: Monitoring, Troubleshooting, and Support- Issue diagnosis and resolution
                  • 1. Call quality troubleshooting
                    • 2. Connectivity and federation issues
                      - Monitoring tools and logs
                      • 1. Centralized Logging Service (CLS)
                        • 2. Monitoring reports and dashboards
                          Topic 4: Client and User Experience Management- Client deployment and configuration
                          • 1. Mobile and remote access configuration
                            • 2. Lync client policies
                              - User provisioning and policies
                              • 1. Conferencing policies
                                • 2. User enablement in Lync

                                  Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                  Question #1

                                  You support a customer whose network environment includes Microsoft Lync Server 2013. Some devices run Lync Phone Edition and others run Lync soft clients. Lync soft client users report that they experience voice quality problems with other Lync soft client users. Lync Phone Edition users are not affected. You need to prioritize voice traffic for Lync soft clients to match the default Quality of Service (QoS) configuration of the Lync Phone Edition users. What should you do?

                                  • A. Create a Group Policy with VoiceDiffServTag set to 40.
                                  • B. Create a Group Policy with Voice 8021p set to 40.
                                  • C. Create a Group Policy with Voice 8021p set to 0.
                                  • D. Create a Group Policy with VoiceDiffServTag set to 0.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #2

                                  You support a customer whose Microsoft Lync Server 2013 environment includes:
                                  -a single Standard Edition Server,
                                  -a single consolidated Edge Server, and
                                  -a single Forefront Threat Management Gateway 2010 server that is acting as an HTTP(S) reverse proxy.
                                  Client computers are configured as shown in the following table:

                                  Some users report that they are unable to participate in audio/video conferences by using the Lync Web App. You need to ensure that users are able to participate in audio/video conferences by using the Lync Web App. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

                                  • A. Install Microsoft Silverlight.
                                  • B. Extract the MSI from the executable and run the install.
                                  • C. Upgrade the operating system to Windows 7 Professional.
                                  • D. Install the Lync Audio/Video ActiveX Plugin.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,D  🗳️

                                  Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).

                                  Question #3

                                  You support a customer who administers Microsoft Lync Server 2013 Enterprise servers in his company. The pool named lync.contoso.com is configured with the session initiation protocol (SIP) domain contoso.com.
                                  Users who are running Lync Mobile on their mobile devices report that when they attempt to retrieve calendar information, they receive an error that references a Microsoft Exchange Web Services connectivity issue. You need to ensure that users are able to receive calendar information from Lync Mobile devices. What should you do?

                                  • A. Reconfigure Dynamic Host Configuration Protocol (DHCP) option 43 to point to EnterpriseCA.contoso.local.
                                  • B. Reconfigure Dynamic Host Configuration Protocol (DHCP) option 120 to point to DC1.contoso.local.
                                  • C. Create the following service record in DNS: _lyncdiscover._ccp.contoso.com SRV Priority 0, weight 0, port 5061, Lync.contoso.com
                                  • D. Create the following host record in DNS: Autodiscover.contosc.com A 192,168.10.4
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #4

                                  You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet.
                                  Users are able to share screens remotely during conference calls. However, when they attempt to upload a Microsoft PowerPoint presentation, the sharing attempt fails with an error. You need to ensure that users are able to share PowerPoint presentations during Lync conference calls. What should you do?

                                  • A. Install and configure the PowerPoint 2013 Viewer on the Lync presenter workstations.
                                  • B. Install and configure Silverlight on the user workstations.
                                  • C. Install and configure an Office Web Apps Server in Lync Topology.
                                  • D. Install and configure the Office Web Apps Server Components on the Lync Pool Server.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #5

                                  You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013. Your DNS
                                  server hosts the following records: _Sipinternaltls._tcp.contoso.local SRV priority 0, weight 0, port 5061, lync2013pool.contoso.local_tcp._kerberos.contoso.local
                                  SRV proiority 0, weight 100, port 88, DC.contoso.localDC A 192.168.10.20Dialin
                                  A 192.168.10.10Admin
                                  A 192.168.10.20FE2013
                                  A 192.168.10.10BE2013
                                  A 192.168.10.11
                                  You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

                                  • A. Modify the following DNS A record: admin.contoso.local to point 192.168.10.10
                                  • B. Create the following DNS A record:Meet.contoso.local A 192.168.10.10
                                  • C. Create the following DNS A record: lync2013pool.contoso.local A 192.168.10.10
                                  • D. Create the following DNS A record: lyncdiscoverinternal.contoso.local A 192.168.10.10
                                  • E. Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C  🗳️

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