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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Demand Management
B) Incident Management
C) Release and Deployment Management
D) Request Fulfillment

2. What are the three Service Provider business models?

A) Internal Service provider, External Service provider, Shared Service Provider
B) Internal Service Operations provider, External Service Operations provider, Shared Service Unit
C) Internal Service provider, Outsourced 3rd party and Off-shore party
D) Internal Service provider, External Service provider, Outsourced 3rd Party

3. In which of the following areas would the ITIL complementary guidance be of assistance?
1.Adapting best practice for specific industry sectors
2.Integrate ITIL with other operating models

A) Niether of the above
B) 1 only
C) 2 only
D) both of the above

4. What are Request Models used for?

A) Modelling arrival rates and performance characteristics of service requests
B) Comparing the advantages and disadvantages of different Service Desk approaches such as local or remote
C) Capacity Management
D) Identifying frequently received user requests and defining how they should be handled

5. What is the BEST description of the purpose of service operation?

A) To proactively prevent all outages to IT services
B) To decide how IT will engage with suppliers during the service lifecycle
C) To deliver and manage IT services at agreed levels to business users and customers
D) To design and build processes that will meet business needs

Solutions: