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Last Updated: Aug 23, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| Topic 2: Four Dimensions of Product and Service Management | 17% | - Partners and Suppliers - Information and Technology - Organizations and People - Value Streams and Processes - Holistic approach and interdependencies |
| Topic 3: ITIL Management Practices | 28% | - General Management Practices
|
| Topic 4: ITIL Value System | 20% | - Governance - Management Practices overview - Service Value Chain activities - Guiding Principles (7 principles and application) - Continual improvement |
| Topic 5: Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which activity focuses on minimizing the impact of incidents and disasters when they happen?
A) Operate
B) Design
C) Transition
D) Support
2. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
A) Continuous Integration
B) DevOps
C) Continuous Delivery
D) Continuous Deployment
3. What is service quality most concerned with?
A) The social responsibility of a service provider
B) How quickly incidents are resolved
C) The speed of service development
D) How well a service meets agreed requirements and expectations
4. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?
A) Mapping focuses on cost control, while management focuses on risk avoidance
B) Mapping identifies how value flows, while management ensures the value stream performs effectively over time
C) Mapping applies to services, while management applies to products
D) Mapping is used only for reporting, while management is used only for auditing
5. Which of the following BEST describes a release?
A) The addition, modification, or removal of anything that could affect services
B) A cause, or potential cause, of one or more incidents
C) A version of a product, service, or other configuration item made available for use
D) An unplanned interruption to a service or reduction in the quality of a service
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |
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