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Last Updated: Jul 27, 2026

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EXIN ITSM20F.EN Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the service management objectives
  • Explainthe activities and practical application of each process
Topic 2
  • Explainthe activities and practical application of each process
  • Explain the difference between an IT service and non-IT services
Topic 3
  • Describe the key principles of producing and implementing a service management system
  • describe the objectives and service requirements
Topic 4
  • Describe the principles of continual improvement
  • Explain the activities and practical application for each process
Topic 5
  • Identify the purpose and benefits of ISO
  • IEC 20000
  • Resolution and Fulfilment Processes

Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000

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