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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming more instrumented, interconnected, and intelligent.
B) The world is becoming less instrumented and interconnected.
C) The world is becoming simpler and focused.
D) The pace of adoption of new technologies is slowing down.

2. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) do not respond to negative statements in social media sites
B) limit access to social media site by employees and partners
C) ensure that strategies are pushed down into the organization
D) be transparent with two-way dialog

3. What is another characteristic of a Social Business other than being engaging and nimble?

A) Technically strong
B) Informal
C) Transparent
D) Has a strong presence in the Internet

4. What is the capability called that allows an individual to share their own unique experiences in the IBM Connections product?

A) WebNotes
B) Blogs
C) Talk
D) ShareFiles

5. What is the second step in Social Business AGENDA?

A) Globalization
B) Give competitive pricing
C) Growth markets
D) Gain social trust

Solutions: