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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. The spouse of a dying patient continuously asks to speak to multiple members of the healthcare team and seems to be confused about the next steps in the patient's care. Why is the best course of action a family meeting with the members of the multidisciplinary team?

A) To support the spouse, who needs more support than the patient at this time
B) To ensure that all stakeholders review the plan of care in a collaborative manner
C) To avoid splitting the staff and creating an ambiguous atmosphere for the patient and the staff
D) To discuss palliative care, which is the most important aspect of the situation

2. Which of the following is the BEST example of qualitative data?

A) Patient and family advisory focus group comments
B) Average length of hospital stay for patients in April
C) Patient satisfaction discharge summary scores
D) Percentage of patients over age 50 with diabetes

3. What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A) The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider
B) The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider
C) The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
D) The attending physician, pulmonologist, immunologist, and cardiologist

4. Which of the following is a core element to facilitating a focus group?

A) The group includes a minimum of 25 people.
B) The group discusses multiple topics.
C) The group has a trained moderator.
D) The group generates quantitative information.

5. Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A) Leader rounding
B) Bedside surveys
C) Hourly rounding
D) Bedside shift report

Solutions: