Updated Jan 29, 2022 Test Engine to Practice Test for 1Z0-1038-20 Valid and Updated Dumps
Exam Questions for 1Z0-1038-20 Updated Versions With Test Engine
Oracle 1Z0-1038-20 Exam Syllabus Topics:
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NEW QUESTION 27
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?
- A. Content Pane
- B. Global Ribbon
- C. Workspace
- D. Report Command
- E. Workspace Ribbon
Answer: C
NEW QUESTION 28
Which six actions can have a null value?
- A. Set Disposition
- B. Set Agent
- C. Set Product
- D. Set Category
- E. Set Queue
- F. Set Fields
- G. Set SLAs
- H. Set Status
- I. Set Mailbox
- J. Set Assigned
Answer: A,E,F,G,I
NEW QUESTION 29
In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Creating multiple workspaces per business function and assigning to different profiles
- B. Removing fields in the workspaces
- C. Placing objects on different tabs and splitting the loading across multiple tabs
- D. Utilizing workflows and splitting functionality into more than one workspace
Answer: A
NEW QUESTION 30
Which two statements are true about mailboxes?
- A. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
- B. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- C. Techmail is responsible for pulling emails from single or multiple mailboxes.
- D. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
- E. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
Answer: C,E
NEW QUESTION 31
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f5, f2, f3, f4, f1
- B. f2, f5, f1, f3, f4
- C. f2, f5, f3, f1, f4
- D. f1, f2, f4, f3, f5
- E. f1, f2, f5, f3, f4
Answer: C
NEW QUESTION 32
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
- B. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
- C. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
- D. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
Answer: B
NEW QUESTION 33
Which two types of joins are available in analytics?
- A. Peripheral
- B. Outer LTD) External
- C. Intersection
- D. Inner
- E. Internal
Answer: B,D
NEW QUESTION 34
Which four types are used by incidents queues?
- A. Standard
- B. Advanced Routing
- C. FIFO
- D. Round Robin (Logged In)
- E. Round Robin (All)
- F. LIFO
- G. Quick
Answer: A,B,D,E
NEW QUESTION 35
Which two statements are true about the Organization object in Service Cloud?
- A. It has a one-to-many relation with contacts.
- B. It can be associated with incidents directly.
- C. It has a one-to-one relation with contacts.
- D. It is required to create an incident.
- E. It is widely used in Business-to-Business scenarios.
Answer: A,E
NEW QUESTION 36
How can you set a preference that is local to your machine?
- A. By selecting Navigation pane > Configuration > Staff Management > Profiles
- B. By selecting File > Configuration
- C. By selecting File > Settings
- D. By selecting File > Options
Answer: D
NEW QUESTION 37
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. Exit the administration interface without completing the normal logout process.
- B. Log out of the interface and log in again.
- C. Use Safe mode when logging in to the application.
- D. View the add-in's log files and rectify the issue.
Answer: C,D
NEW QUESTION 38
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. You need to use the export and import option.
- B. The change is reflected across all interfaces by default.
- C. You need to re-create the message template across the multiple interfaces.
- D. You need to copy and paste the source code across the multiple interfaces.
Answer: D
NEW QUESTION 39
Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
- A. Broadcast survey
- B. Website link survey
- C. Polling survey
- D. Transactional survey in rules
Answer: B
NEW QUESTION 40
Which two statements are true about Oracle Service Cloud accelerators?
- A. They
are available at http://www.oracle.com/technetwork. - B. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- C. Oracle provides support for all accelerators.
- D. The source files for all listed accelerators are available for download.
- E. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
Answer: B,E
NEW QUESTION 41
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
- A. The SLA reports will need to be modified to use the new SLA.
- B. You have not activated the rules so the updated SLAs are not being applied.
- C. Your site has been corrupted with the "Gold" SLA.
- D. Updating the SLA will not automatically update the organization's SLA instance.
Answer: B
NEW QUESTION 42
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
- A. Workspace rules
- B. Profile workspace assignment
- C. Profile functional permissions
- D. Profile navigation assignment
- E. SLAs
- F. Configuration settings
Answer: B,C,D
NEW QUESTION 43
Which two statements are true about generic objects?
- A. They can be used with standard objects.
- B. They automatically consider a package to consist of custom objects.
- C. They are used when working with custom objects only.
- D. They belong to a stand-alone class that is not derived from an RN object.
- E. They require the type of data to be set dynamically.
Answer: A,B
NEW QUESTION 44
Which is an invalid data type?
- A. Integer
- B. Text area
- C. Radio
- D. Date/time
- E. Text field
- F. Float
- G. Menu
Answer: C
NEW QUESTION 45
Which four view modes are available in the Report Editor?
- A. Report View
- B. Graphical View
- C. Design View
- D. Layout View
- E. Database View
- F. Data Set View
Answer: A,C,D,F
NEW QUESTION 46
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents will get incidents only from the ql queue.
- B. Agents can use the Fill Inbox functionality to select any of the three queues.
- C. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
- D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
Answer: B
NEW QUESTION 47
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