SAP C_C4H510_04 Premium Exam Engine pdf - Download Free Updated 115 Questions [Q23-Q42]

SAP C_C4H510_04 Premium Exam Engine pdf - Download Free Updated 115 Questions

Verified C_C4H510_04 Bundle Real Exam Dumps PDF

SAP C_C4H510_04 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

SAP Service Cloud Certification Exam Details:

Number of Questions	80
Exam Code	C_C4H510_04
Schedule Exam	SAP Training
Duration	180 mins
Exam Price	$550 (USD)
Exam Name	SAP Certified Application Associate - SAP Service Cloud 2011

NEW QUESTION 23
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

A. Consider delay
B. Consider contract status
C. Consider ticket resolved on date
D. Consider maintenance plan condition

Answer: C

NEW QUESTION 24
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Account work distribution
B. Employee work distribution
C. Organizational work distribution
D. Service category distribution
E. Territory work distribution

Answer: C,D,E

NEW QUESTION 25
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.

A. Warranty category
B. Incident category
C. Process category
D. Maintenance category
E. Cause category

Answer: B,C,E

NEW QUESTION 26
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

A. Create a migration template.
B. Create a broadcast.
C. Integrate MindTouch.
D. Configure SAP Jam as knowledge base.

Answer: C,D

NEW QUESTION 27
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.

A. Ticket due date
B. Status
C. Service level of incoming tickets
D. Service category

Answer: A,C

NEW QUESTION 28
Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

A. Do you want to enable agents to respond to tickets using an external e-mail client?
B. Do you want to support e-mail channels for corporate accounts?
C. Do you want to support e-mail channels for groups?
D. Do you want to enable internal memos for tickets?

Answer: B

NEW QUESTION 29
Which feature in user interface maintenance can be used to control the values of custom fields?

A. Usage of restriction rules
B. Personalization
C. Code list restriction

Answer: C

NEW QUESTION 30
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

A. Setup deals
B. Scoping attribute set
C. Maintenance plan
D. Maintenance measurement and readings

Answer: C,D

NEW QUESTION 31
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

A. Knowledge base integration
B. Social channel setup
C. Work distribution
D. SLA

Answer: A

NEW QUESTION 32
Which data element is used to calculate the warranty start?

A. Warranty duration
B. Warranty reference date
C. Number of months
D. Service category

Answer: B

NEW QUESTION 33
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A. External pricing
B. Contracts
C. Tickets
D. Activities

Answer: D

NEW QUESTION 34
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

A. FSM
B. Time recording
C. Activity Planner
D. Manual Routing
E. MRS

Answer: B,C,E

NEW QUESTION 35
Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

A. Service level of incoming tickets
B. Ticket due date
C. Status
D. Service category

Answer: B,C

NEW QUESTION 36
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.

A. Interactive dashboards
B. Standard reports
C. Web service message monitoring
D. Inner join data sources
E. Custom reports

Answer: A,B,E

NEW QUESTION 37
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. HTML mashups
B. URL mashups
C. ASAP mashups
D. Internal mashups

Answer: A,C

NEW QUESTION 38
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Add a reference to an account.
B. Add a reference to a service contract.
C. Use e-malis as a response to a ticket.
D. Add an account team member.

Answer: A,C

NEW QUESTION 39
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A. External pricing
B. Contracts
C. Tickets
D. Activities

Answer: C

NEW QUESTION 40
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

A. No security issues with mashup outside of corporate network
B. Existing reports can be reused
C. Offline access is available
D. Real-time data access
E. No additional authorization concept is required

Answer: B,C,D

NEW QUESTION 41
When should you use the templates provided in the Data Workbench?

A. When the Mass Change Account Data tool is used
B. When there is unstructured legacy data
C. When data volume is low
D. When customer data needs to be loaded quickly

Answer: D

NEW QUESTION 42
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SAP C_C4H510_04 Exam Syllabus Topics:

Topic	Details
Topic 1	Communication Channel and Knowledge Base Business roles and users, as well as set up data restrictions
Topic 2	Identify how to use personalization and extensibility, including mashups and custom business objects Explain Maintenance Plan & its usage in Service Tickets
Topic 3	Explain Contracts & Case Management in Service Tickets Explain Warranty Management & its usage in Service Tickets
Topic 4	Setup Service Levels, Categories and define Work Distribution rules for Service Process Knowledge Base in SAP Service Cloud
Topic 5	Communication channels for Service Tickets Explain Registered Products & their usage in Service Tickets
Topic 6	Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration Service Elements and Notificationa