Exam Questions and Answers for Experience-Cloud-Consultant Study Guide Questions and Answers!
Salesforce Certified Experience Cloud Consultant Certification Sample Questions and Practice Exam
To become a Salesforce Certified Experience Cloud Consultant, candidates must pass the Experience-Cloud-Consultant certification exam. Experience-Cloud-Consultant exam consists of 60 multiple-choice questions that must be completed within 105 minutes. The questions are designed to test a candidate's understanding of the Salesforce Experience Cloud platform, including its features, capabilities, and best practices. Candidates must score at least 68% to pass the exam and earn the certification. Salesforce Certified Experience Cloud Consultant certification is valid for three years and can be renewed by passing the current version of the exam or by completing relevant Trailhead modules.
NEW QUESTION # 69
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) Edit the user record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save. - B. 1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save. - C. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save. - D. 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save.
Answer: D
NEW QUESTION # 70
Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers
- A. Visible
- B. None
- C. Audience
- D. Default
- E. Personal
Answer: B,C,D
NEW QUESTION # 71
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Community manager for Europe does not have System Administrator privileges.
- B. The Experience Cloud site for Europe has more than a million users.
- C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
- D. The preconfigured Insights reports need to be modified to meet GDPR requirements.
Answer: A,D
NEW QUESTION # 72
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK's self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC's can log in to CK;s site?
- A. Create separate user account for UC customer in CK's Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.
- B. Create custom Apex handlers using login method from site class to sign in users from one community to the other.
- C. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.
- D. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.
Answer: D
Explanation:
To allow UC's customers to log in to CK's site, an Experience Cloud consultant should recommend establishing SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service provider. SSO is a feature that allows users to authenticate with one system and access multiple systems without entering their credentials again. To use SSO between two Experience Cloud sites, you need to use one org as an identity provider (IdP), which is the system that verifies the user's identity and issues a security token. You also need to use the other org as a service provider (SP), which is the system that accepts the security token and grants access to its resources.
NEW QUESTION # 73
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?
- A. Create a Community moderator with Delete permissions.
- B. Create a Community moderator with Approval permissions.
- C. Create a moderation rule with the appropriate content criteria.
- D. Create a moderation rule with the appropriate member criteria.
Answer: D
Explanation:
This option allows UMS to approve the first post of any new member who has joined within 7 days or less. UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as "Joined Date is within last 7 days". UMS can also choose the action as "Require Approval" and assign a moderator group to review and approve the posts.
NEW QUESTION # 74
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
- A. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
- B. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
- C. Create a single digital experience for B2C customers, B2B customers, and employees.
- D. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
Answer: A
Explanation:
UC should create two separate digital experiences for its different customer segments and employees. This will allow UC to provide different features, content, and branding for each experience, as well as control the access and visibility of records. For example, UC can create a customer service site for B2C customers and employees, where they can view and create cases, access knowledge articles, and chat with agents. UC can also create a partner portal for B2B customers and employees, where they can view and update billing information, access contracts, and work on low-severity B2C customer issues.
NEW QUESTION # 75
AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?
- A. CMS Connect (JSON)
- B. CMS - Single
- C. Grid component with CMS Collections
- D. Grid component with list.views
Answer: C
NEW QUESTION # 76
Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
- A. Sharing Rules must be set to Read/Write.
- B. Gather Customer Insights Data must be selected.
- C. Search must be enabled for the selected CMS Channel.
- D. Community must be activated.
Answer: C
NEW QUESTION # 77
Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returning Knowledge articles.
How should UMS configure its search results to yield the desired results?
- A. In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
- B. On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
- C. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
- D. On the Search page, select the appropriate objects in the property editor for the Search Results component.
Answer: C
NEW QUESTION # 78
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
- A. Ensure that the Contact field is empty in the registration section.
- B. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
- C. Ensure that the Account field is empty in the registration section.
- D. Contact Sales customer Support to enable Person Accounts.
Answer: C,D
Explanation:
To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:
Ensure that the Account field is empty in the registration section. This will allow NTO to create individual customers without associating them with an account.
Contact Sales customer Support to enable Person Accounts. Person Accounts are a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.
NEW QUESTION # 79
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?
- A. Create an Embedded Service quick action.
- B. Configure the Embedded Service connector.
- C. Create a custom component using the Embedded Service API.
- D. Add the Embedded Service component to Builder pages.
Answer: D
Explanation:
The Embedded Service component allows you to embed a chat window in your Experience Cloud site, so customers can chat with agents while browsing the site. You can add the Embedded Service component to any Builder page and configure its properties, such as the chat button label, pre-chat fields, and offline support.
NEW QUESTION # 80
Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?
- A. Salesforce CDN is only supported in Full sandbox environments.
- B. Salesforce CDN is supported in all sandbox environment
- C. Salesforce CDH is only supported in Developer sandbox environments
- D. Salesforce CDN is not supported in sandbox environments.
Answer: D
NEW QUESTION # 81
What is required when creating portal users through Just-Time (JIT) provisioning?
- A. FederationIdentifier
- B. User.Role
- C. Organization_id
- D. FirstName
Answer: A
Explanation:
The requirement when creating portal users through Just-In-Time (JIT) provisioning is A. JIT provisioning is a feature that allows you to create portal users on demand when they log in using an external identity provider, such as Facebook or Google. To use JIT provisioning, you need to have a FederationIdentifier field on the user object, which is a unique identifier that links the portal user with the external identity provider. The FederationIdentifier field must match the value of the NameID element in the SAML assertion sent by the identity provider.
NEW QUESTION # 82
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reason causing this issue?
Choose 2 answers
- A. The Salesforce administrator is not marked as a delegated administrator on the partner account.
- B. The account record associated with the contact record is not enabled as a partner.
- C. The Salesforce Administrator is not a member of the Partner Community
- D. The Salesforce Administrator is not assigned a role in Salesforce.
Answer: A,B
Explanation:
Two reasons causing this issue are C and D. To create a partner user for their Partner Community, the Salesforce administrator needs to have two requirements met: The account record associated with the contact record must be enabled as a partner, which means that it has the Is Partner checkbox checked. This indicates that the account is part of your partner network and can access your Partner Community site. The Salesforce administrator must be marked as a delegated administrator on the partner account, which means that they have limited administrative privileges to perform certain user management tasks on behalf of an administrator. This allows them to create partner users from contact records without having full system administrator access.
NEW QUESTION # 83
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Extend the Standard Role Hierarchy setting departments as child accounts.
- B. Enable the External Account Hierarchy setting departments as child accounts.
- C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
- D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
Answer: B
Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3
NEW QUESTION # 84
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
- B. Manually add the top performing articlesto Salesforce and select Authenticated Sites as the Channel.
- C. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
- D. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
Answer: C
NEW QUESTION # 85
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To become a Salesforce Certified Experience Cloud Consultant, candidates must have a solid understanding of the Salesforce platform and its capabilities, as well as experience in designing and implementing solutions using the Experience Cloud platform. Salesforce Certified Experience Cloud Consultant certification exam consists of 60 multiple-choice questions, which must be completed within 105 minutes. To pass the exam, candidates must achieve a score of 68% or higher. Salesforce Certified Experience Cloud Consultant certification is valid for two years and requires completion of maintenance modules to maintain the certification. Achieving the Salesforce Experience-Cloud-Consultant certification demonstrates a high level of expertise in the Salesforce Experience Cloud platform and can lead to career advancement opportunities in the Salesforce ecosystem.
Salesforce Certified Experience Cloud Consultant certification is a valuable asset for professionals looking to showcase their expertise in Experience Cloud. It is a testament to their ability to design, implement, and manage customer-facing solutions using Salesforce Experience Cloud. By passing Experience-Cloud-Consultant exam, professionals can demonstrate their proficiency in configuring and managing Salesforce Experience Cloud solutions, which can help businesses improve their customer engagement and satisfaction.
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