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Salesforce Education-Cloud-Consultant Exam Syllabus Topics:
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NEW QUESTION 25
The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with EDA.
Which two steps should the consultant take to meet this requirement?
Choose 2 answers.
- A. Create a custom picklist value for Alumni Chapter on the Affiliation object.
- B. Create an Affiliation mapping to the Primary Chapter field in EDA Settings.
- C. Create an Account record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
- D. Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
Answer: B,C
NEW QUESTION 26
A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous.
What should the consultant recommend to ensure that student information remains private?
- A. Salesforce Data Mask
- B. Formula Fields
- C. Event Monitoring
- D. Salesforce Shield
Answer: A
NEW QUESTION 27
A high school recently implemented the K-12 Architecture Kit and wants to track student absences from class and midyear grades.
Which two objects should the consultant use to address these requirements?
Choose 2 answers.
- A. Behavior Involvement
- B. Term Grade
- C. Program Enrollment
- D. Attendance Event
Answer: C,D
NEW QUESTION 28
A university plans to implement Advisor Link for approximately 90,000 students. The university needs to populate data from the student information system (SIS) to Salesforce. The data exported from SIS needs to be automatically modified to correspond to values in Salesforce.
Which integration approach should the consultant recommend?
- A. Salesforce Data Import Wizard
- B. ETL tool
- C. Salesforce Data Loader
- D. Lightning Connect
Answer: B
NEW QUESTION 29
A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?
- A. Approximately two weeks before Salesforce.com releases
- B. Approximately one month before Salesforce.com releases
- C. Approximately two weeks after Salesforce.com releases
- D. Approximately one month after Safesforce.com releases
Answer: D
NEW QUESTION 30
A college is replacing its legacy system with the Education Data Architecture (EDA). The consultant is working on the data migration and needs to map available classes.
Which EDA object indicates a class is available for a given term?
- A. Course Connection
- B. Attendance Event
- C. Time Block
- D. Course Offering
Answer: D
NEW QUESTION 31
A college is interested in a Salesforce.org Open Source Common project they read about on the Power of Us Hub. The college wants to know the benefits of an open source solution supported by the Open Source Commons.
What is one benefit of Open Source Common Projects the consultant can share with the college?
Choose 1 answer.
- A. Projects are owned solely by Salesforce.org.
- B. Projects focus on replacing paid solutions.
- C. Projects go through a Salesforce Security review.
- D. Projects allow only a few participants.
Answer: D
NEW QUESTION 32
An elementary school plans to implement the K-12 Architecture Kit in a new org. The school want to be able to send SMS messengers to parents.
Which solution should the consultant recommend to meet the requirement?
- A. Social Studio
- B. App on the AppExchange
- C. Parbot
- D. Education Data Architecture
Answer: D
NEW QUESTION 33
A consultant is enabling Course Connections for the first time in the Education Data Architecture.
What should the consultant do first?
- A. Disable Course Enrollments.
- B. Set Record Types for Course Connections.
- C. Run Course Connections Backfill.
- D. Set up Course Offering Schedule.
Answer: C
NEW QUESTION 34
An Admissions Department is evaluating data analytics tools to help determine the likelihood that accepted students will enroll at its school.
Which solution should the consultant recommend?
- A. Einstein Next Best Action
- B. Advisor Link Pathways
- C. Tableau Prep Builder
- D. Einstein Prediction Builder
Answer: D
NEW QUESTION 35
A private school wants to use Salesforce to manage students, their parents, staff operations, and fundraising.
The school wants to use the Education Data Architecture (EDA) and to create Giving Pages.
What is a compatibility consideration the consultant should discuss with the school?
- A. Gift Entry Manager is required.
- B. Accounting Subledger is installed.
- C. Person Accounts must be enabled.
- D. Elevate is incompatible with Advisor Link.
Answer: B
NEW QUESTION 36
The Alumni Relations office wants to respond to posts by alumni on variety of Channels, including Instagram, Twitter, and Facebook.
Which solution should the office consider?
- A. Social Studio
- B. email Studio
- C. Interaction Studio
- D. Audience Studio
Answer: A
NEW QUESTION 37
The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.
What should the consultant confirm?
- A. The project has a measurable goal.
- B. The director has end-user support for the project.
- C. The director has leadership support for the project.
- D. The project has a specific vision.
Answer: C
NEW QUESTION 38
A university is migrating its legacy system to Salesforce Education Data Architecture (EDA) environment.
The existing system groups students by colleges within the university. The system admin has selected the Educational Institution record type in the EDA Default Account Model in EDA setting.
Which consideration should the consultant discuss with the university?
- A. The recommended default Account record is the Administrative Account record type.
- B. Contact are private only to Administrative Account record type.
- C. A new Program Enrollment record will automatically be created when a new Contact is created.
- D. Multiple address management can only be enabled for the House Account record type.
Answer: D
NEW QUESTION 39
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help them build a CRM Strategy.
What are two recommendations the consultant should make to meet this requirement?
- A. Implement Nonprofit Success Pack.
- B. Prioritize the organization's initiatives.
- C. Start solution design during a discovery session.
- D. Define organizational objectives.
Answer: C,D
NEW QUESTION 40
The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.
- A. Knowledge
- B. Live Chat
- C. Queues
- D. Bots
Answer: B,D
NEW QUESTION 41
A university providers corporate training options to local businesses. The university wants to offer a seamless experience to students and allow them to select and purchase available courses.
Which solution should the consultant recommend to meet the requirement?
- A. Salesforce CPQ
- B. A third-party app
- C. Financial Service Cloud
- D. Salesforce File
Answer: A
NEW QUESTION 42
A university's strategic goal is to improve its MBA program rankings. A data point that influences the MBA program ranking is acceptance percentage. The school has asked a consultant to help it reach the goal, and increase prospective student engagement across multiple channels.
What should the consultant recommend?
- A. Implement Marketing Cloud to manage recruitment campaigns.
- B. Leverage Advisor Link to advise them on the application yield.
- C. Implement Pardot Lead Scoring to find well qualified students.
- D. Use Education Cloud to replicate the current systems and processes.
Answer: D
NEW QUESTION 43
A college needs to extend capabilities of its existing Salesforce environment that uses the Education Data Architecture (EDA). The college want to ensure that any future apps and configurations are compatible and support the Table Driven Trigger Management (TDTM) Functionality.
- A. Use a Salesforce.org community solution.
- B. Use third-party apps that are powered by EDA.
- C. Use the yaml file from Salesforce.org GitHub.
- D. Use third-party apps that are EDA ready.
Answer: B,D
NEW QUESTION 44
The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors.
Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?
- A. SetView Dashboard As to the dashboard viewer and share it with program directors.
- B. Add a dashboard filter to the Dean's dashboard and save it to All Folders.
- C. Set View Dashboard As to the Dean and share it with program directors.
- D. Check the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean's dashboard.
Answer: D
NEW QUESTION 45
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?
- A. Leverage Student Success Hub.
- B. Work.com Command Center operates in a separate org.
- C. Install Work.com Command Center in existing org.
- D. Use third-party app from AppExchange.
Answer: D
NEW QUESTION 46
A university needs an email marketing tool that all program staff can use for mass communications. Program staff need to send emails that list missing application items to students. The items are stored on a custom object in Salesforce. It is important that program staff only have access to their own department's marketing materials, leads, prospects, and templates.
Which solution should the consultant recommend?
- A. Custom automation with an email alert
- B. Marketing Cloud
- C. Salesforce Mass Email
- D. Digital Engagement Messaging
Answer: B
NEW QUESTION 47
A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?
- A. Education History with Account
- B. Program Enrollment with Contact
- C. Course Connections with Academic Program
- D. Term Grades with Contact
Answer: D
NEW QUESTION 48
The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.
What should the consultant discuss first with the school?
- A. Business objectives
- B. Metric identification
- C. Capacity to administer
- D. Leadership sponsorship
Answer: B
NEW QUESTION 49
A university's Study Abroad office getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure which metrics to use to determine whether the implementation project is successful.
Which two metrics should the consultant recommend?
Choose 2 answers.
- A. Number of student phone inquiries
- B. Time saved when creating business reports
- C. Percentage of staff logins each month
- D. Volume of emails to the office
Answer: B,D
NEW QUESTION 50
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