Latest C_C4H510_21 exam dumps with real SAP questions and answers
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SAP C-C4H510-21 certification is designed to validate the skills and knowledge of professionals who work with SAP's Service Cloud solution. Certified Application Associate – SAP Service Cloud 2111 certification exam is intended for those who are interested in becoming a certified SAP Service Cloud consultant. It covers a range of topics related to implementing and managing SAP Service Cloud solutions, including customer service, service contract management, billing, and invoicing.
SAP C_C4H510_21 certification exam is designed for individuals who are interested in becoming certified SAP Service Cloud consultants. Certified Application Associate – SAP Service Cloud 2111 certification exam is intended to validate the candidate's knowledge and skills in implementing SAP Service Cloud solutions. C_C4H510_21 exam is also designed to test the candidate's ability to configure and customize the SAP Service Cloud platform to meet the needs of their clients.
NEW QUESTION # 53
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
- A. Switch from channel direction inbound to outbound.
- B. Switch from channel type B2B to B2C.
- C. Switch from channel direction outbound to inbound.
- D. Switch from channel type B2C to B2B.
Answer: B
NEW QUESTION # 54
You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.
- A. The question related to SLAs must be activated in project scoping.
- B. The determination rules have been configured, but not activated.
- C. A workflow rule has to be scheduled to trigger the determination.
- D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
Answer: A,B
NEW QUESTION # 55
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?
- A. Tickets
- B. Accounts
- C. Products
- D. Employees
Answer: A
NEW QUESTION # 56
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
- A. Adaptation
- B. Workflow rules
- C. Code list restriction
- D. Mashup
Answer: A
NEW QUESTION # 57
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Workflow rules
- B. Routing rules
- C. Knowledge base
- D. Templates
Answer: D
NEW QUESTION # 58
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.
- A. Configure the e-mail address in the communication channel.
- B. Set up service categories and service catalogs.
- C. Create an e-mail template for responses.
- D. Create an account with the e-mail address of the customer.
- E. Set scoping questions and outgoing e-mail details in fine-tuning.
Answer: A,D,E
NEW QUESTION # 59
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
- A. Installed base
- B. Territory
- C. Appointment
- D. Maintenance plan
Answer: A,D
NEW QUESTION # 60
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Create a workflow rule.
- C. Select the relevant scoping question.
- D. Maintain the fine-tuning activity for date profiles.
Answer: B
NEW QUESTION # 61
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.
- A. On every save of the report
- B. On specific report creation
- C. Periodic scheduling
- D. Ad-hoc broadcasting
Answer: C,D
NEW QUESTION # 62
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
- A. Resource scheduler
- B. Feature action within tickets
- C. Maintenance plan
- D. Workflow rule
Answer: B,D
NEW QUESTION # 63
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Service contract
- B. Working calendar
- C. Operating hours
- D. Maintenance plan
Answer: A,C
NEW QUESTION # 64
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
- A. The template structure is predefined and cannot be changed.
- B. Data can be loaded only once.
- C. There is a template available for each object that allows tool-supported migration.
- D. Field definitions are not relevant.
Answer: C
NEW QUESTION # 65
Which of these objects are NOT associated with SAP Jam groups?
- A. Sales orders
- B. Opportunities
- C. Tickets
- D. Products
Answer: A
NEW QUESTION # 66
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Cause category
- B. Process category
- C. Incident category
- D. Maintenance category
- E. Warranty category
Answer: A,B,C
NEW QUESTION # 67
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
- A. You need to be maintained as the contact for the installed base.
- B. You need to update the skills in the service ticket and the installed base.
- C. The address of the installed base does not match the account.
- D. The installed base is in status "In Preparation" and needs to be activated.
Answer: D
NEW QUESTION # 68
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
- A. Define a template.
- B. Activate Live Activity Configuration.
- C. Create a customer and assign an e-mail address.
- D. Set up an approval process.
Answer: A,C
NEW QUESTION # 69
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?
- A. SAP ERP
- B. SAP SuccessFactors
- C. SAP Service Cloud
- D. SAP Analytics Cloud
Answer: A
NEW QUESTION # 70
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Restricted
- B. Full Access
- C. Define Specific Restriction
- D. No Access
- E. Unrestricted
Answer: A,D,E
NEW QUESTION # 71
Which tool would you use to create high data volumes in SAP Service Cloud?
- A. Job Manager
- B. Mass data maintenance
- C. Form Templates
- D. Data Workbench
Answer: D
NEW QUESTION # 72
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Data Workbench
- B. SLA determination
- C. Delegation rules
- D. Ticket routing rule
Answer: D
NEW QUESTION # 73
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. You can save report views and make them available to users.
- B. You can use a console to write SQL statements.
- C. You can access data base and check raw data in tables.
- D. You can add custom fields in data sources and reports.
Answer: A,D
NEW QUESTION # 74
When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.
- A. When data volume is low
- B. When data needs to be loaded into multiple systems
- C. When data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: B,D
NEW QUESTION # 75
Which feature allows the scheduling of automatic ticket creation?
- A. Maintenance plans
- B. Registered products
- C. Service plans
- D. Realignment run
Answer: A
NEW QUESTION # 76
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