GCP-GCX Free Certification Exam Easy to Download PDF Format 2023
Get 100% Success with Latest Genesys Cloud CX GCP-GCX Exam Dumps
NEW QUESTION # 34
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)
- A. Partial
- B. Collaborator
- C. Write-Only
- D. Read-Only
- E. Full Access
- F. Contributor
Answer: D,E,F
Explanation:
Explanation
Full Access, Read-Only, and Contributor are three access level permission types for workspace (Documents > Workspace) membership in Genesys Cloud CX Collaborate. Workspace is a feature that allows users to create and manage documents in Genesys Cloud CX Collaborate. Workspace provides various features and functions for users to create, edit, share, organize, and search documents within an organization. Users can have different access level permissions for workspace membership based on their roles and needs. The access level permissions for workspace membership are:
* Full Access: Users can create, edit, delete, share, move, copy, tag, download, upload, and view any document in the workspace.
* Read-Only: Users can only view documents in the workspace. They cannot create, edit, delete, share,
* move, copy, tag, download, or upload any document in the workspace.
* Contributor: Users can create new documents in the workspace and edit or delete their own documents.
They can also share, move, copy, tag, download, upload, and view any document in the workspace.
Some other access level permission types for workspace membership are Owner and Collaborator. References:
https://help.mypurecloud.com/articles/workspace-overview/
https://help.mypurecloud.com/articles/manage-workspace-membership/
NEW QUESTION # 35
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
- A. False
- B. True
Answer: B
NEW QUESTION # 36
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
- A. Default Inbound Script
- B. Default Outbound Script
- C. Default Callback Script
- D. Sales Script Template
- E. Collection Script Template
- F. Blank Script
Answer: A,B,C,F
Explanation:
Explanation
Blank Script, Default Callback Script, Default Inbound Script, and Default Outbound Script are four default template options when creating a new script if you have not created any additional templates. A template is a reusable script layout that defines the structure and content of a script. You can use templates to create scripts faster and more consistently. Genesys Cloud CX provides four default templates for different types of scripts:
* Blank Script is an empty template that allows you to create a script from scratch.
* Default Callback Script is a template for scripts that handle callback interactions.
* Default Inbound Script is a template for scripts that handle inbound interactions.
* Default Outbound Script is a template for scripts that handle outbound interactions.
You can also create your own custom templates for scripts based on your needs. References:
https://help.mypurecloud.com/articles/create-a-script-template/
https://help.mypurecloud.com/articles/create-a-script-from-a-template/
NEW QUESTION # 37
You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?
- A. Queue Metrics Daily Report
- B. Agent Metrics Report
- C. User Status Detail Report
- D. Interaction Details Report
Answer: B
Explanation:
Explanation
The Agent Login-Logout Details Report is a report that would help you view an agent's time on breaks and login/logout details. This report shows various metrics related to agent availability and activity, such as total login time, total logout time, total break time, break reason codes, etc. This report can help you monitor agent productivity and adherence. References:
https://help.mypurecloud.com/articles/agent-login-logout-details-report/
https://help.mypurecloud.com/articles/monitor-agent-adherence/
NEW QUESTION # 38
Instant messaging costs are significantly less than long-distance phone conversations.
- A. False
- B. True
Answer: B
Explanation:
Explanation
Instant messaging costs are significantly less than long-distance phone conversations is a true statement.
Instant messaging is a form of communication that allows users to exchange text messages in real time over the internet or other networks using various devices or platforms. Instant messaging costs are usually based on data usage or subscription fees rather than distance or duration of communication. Long-distance phone conversations are forms of communication that allow users to exchange voice messages over phone lines or cellular networks across different geographic regions or countries. Long-distance phone conversations costs are usually based on distance and duration of communication as well as carrier rates or taxes. References:
https://www.genesys.com/glossary/instant-messaging
https://www.genesys.com/glossary/long-distance-phone-conversation
NEW QUESTION # 39
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
- A. Human Capital Management
- B. Digital
- C. AI
- D. VR
- E. Workforce Engagement
Answer: A,B,E
NEW QUESTION # 40
How do you represent your organization when you contact the Genesys Cloud CX support team?
- A. Organization ID
- B. Company Name
- C. ID
- D. Agent Name
Answer: B
NEW QUESTION # 41
Which of the following Edge feature contains the built-in remote survivability mode?
- A. SIP gateway
- B. Disaster recovery
- C. SIP proxy
- D. Call broker
Answer: C
Explanation:
Explanation
SIP proxy is the Edge feature that contains the built-in remote survivability mode. Remote survivability mode is a feature that allows the Edge to continue to provide core telephony services even when it loses connection with Genesys Cloud CX. The SIP proxy service on the Edge detects the loss of connection and switches to remote survivability mode. In this mode, the Edge can still route calls to and from phones, SIP trunks, and telephony gateways based on the last known configuration from Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/edge-remote-survivability-faqs/
NEW QUESTION # 42
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
- A. Windows 10 Mobile
- B. iOS
- C. Harmony OS
- D. Android
Answer: B
NEW QUESTION # 43
Which of the following statements is NOT true regarding numbering plan?
- A. It has to be created manually.
- B. Numbering plan can be added or modified based on the organizational requirements.
- C. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
- D. Numbering plan is also known as a dial plan.
Answer: A
Explanation:
Explanation
It has to be created manually is not a true statement regarding numbering plan in Genesys Cloud CX Telephony Admin menu. A numbering plan is a telecommunication scheme that assigns telephone numbers to subscribers and telephony endpoints in Genesys Cloud CX. A numbering plan can also define various aspects of call routing, such as:
* How many digits are required to dial a destination number
* Which digits are used to identify a country code, area code, or extension
* Which digits are used to access an outside line or an operator
* Which digits are used to indicate an emergency number or a special service A numbering plan does not have to be created manually in Genesys Cloud CX Telephony Admin menu .
Genesys Cloud CX provides a set of default number plans that work for most users . You can also add and modify number plans with the following procedure . The Number Plan information page provides more details on the Genesys Cloud CX number plan implementation . References:
https://help.mypurecloud.com/articles/number-plan-information/
https://help.mypurecloud.com/articles/add-number-plan/
NEW QUESTION # 44
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)
- A. Staffing requirements
- B. Time since last ACD interaction
- C. Additional attribute ratings
- D. ACD skills
- E. Language skills
Answer: C,D,E
Explanation:
Explanation
Language skills, additional attribute ratings, and ACD skills are three attributes that are used to determine the best available agent for an interaction in Genesys Cloud CX ACD. These attributes are ratings that indicate an agent's proficiency or preference for handling certain types of interactions or customers. For example:
* Language skills indicate an agent's ability to speak or write in different languages.
* Additional attribute ratings indicate an agent's knowledge or experience with specific products, services, topics, etc.
* ACD skills indicate an agent's capability or willingness to handle different media types or queues.
Genesys Cloud CX ACD uses these attributes to match each interaction with an agent who has the highest ratings for those attributes. References: https://help.mypurecloud.com/articles/about-acd-evaluation-methods/
https://help.mypurecloud.com/articles/add-language-skills-to-an-agent-profile/
https://help.mypurecloud.com/articles/add-additional-attribute-ratings-to-an-agent-profile/
https://help.mypurecloud.com/articles/add-acd-skills-to-an-agent-profile/
NEW QUESTION # 45
To assign extensions to users, you must first __________.
- A. Add the extension to the dial plan.
- B. Create a pool of extensions.
- C. Buy the extension number from the carrier.
- D. Assign the extension to the user's phone.
Answer: B
Explanation:
Explanation
To assign extensions to users, you must first create a pool of extensions. Extensions are numbers that identify users within your phone system. You can create a pool of extensions by specifying a range of numbers that are available for assignment. You can then assign extensions to users individually or in bulk from the Users page in Genesys Cloud CX Admin. References: https://help.mypurecloud.com/articles/create-a-pool-of-extensions/
https://help.mypurecloud.com/articles/assign-extensions-to-users/
NEW QUESTION # 46
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 47
Where are Genesys Cloud CX call recordings stored by default?
- A. Cloud
- B. Web Service
- C. AWS Cloud
- D. Edges
Answer: A
NEW QUESTION # 48
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
- A. False
- B. True
Answer: B
NEW QUESTION # 49
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
- A. Agents
- B. Skills Performance
- C. Queues Activity
- D. Interactions
Answer: B
NEW QUESTION # 50
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?
- A. Phone model
- B. Hardware ID (MAC address)
- C. Phone name
- D. Base settings
Answer: B
Explanation:
Explanation
The hardware ID (MAC address) is what binds the phone's settings in Genesys Cloud CX to a physical phone.
A hardware ID is a unique identifier for each network device, such as a phone. You can define the phone configuration in Genesys Cloud CX by specifying various settings, such as phone name, phone model, base settings, line appearance, etc. However, to associate these settings with a physical phone, you need to enter the hardware ID of the phone in Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/about-phones/ https://help.mypurecloud.com/articles/add-a-phone/
NEW QUESTION # 51
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
- A. It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
- B. It manages the Genesys Cloud CX platform services.
- C. It provides core telephony services.
- D. It provides for the integration of Active Directory, SharePoint, and other third-party data.
- E. It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
Answer: A,C,E
NEW QUESTION # 52
......
Get Ready to Pass the GCP-GCX exam Right Now Using Our Genesys Cloud CX Exam Package: https://www.exam4labs.com/GCP-GCX-practice-torrent.html
The Best GCP-GCX Exam Study Material and Preparation Test Question Dumps: https://drive.google.com/open?id=1OP3kDwhu6l064eq248PVWxENPSL4AGGJ