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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?

A) An internal call will not be recorded.
B) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
C) When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
D) When there is an incoming call that is put on hold, only the customer side will be recorded.

2. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Coaching
B) Wfm
C) Interactions
D) eLearning

3. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of thresholds for CPU usage, memory, recordings, and lag time
B) Information on adapters, data sources, recording rules, recorders, and real time monitors.
C) Details for audio and screen capture, channels, extensions, and workstations
D) Summary of all recorded lines

4. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Licensing Management
B) Alarm Status
C) General Settings
D) Server Roles

5. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Configure the recorder server roles
B) Set up the server, Including VM settings, NICs and disks
C) Verify the server using the SR validation
D) Install WFO software and any required hotfixes

Solutions: