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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A. Administrative Report
B. Agent Monthly Report
C. Job Report
D. Agent Report

Question 2

A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A. outbound Screen
B. agent key definition file name
C. script label to use for making call
D. record selection file name

Question 3

A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A. Open Analyst, then click on Scheduler.
B. Open Editor, then click on Scheduler.
C. Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
D. Open Analyst, then click on PC Analysis.
E. Call support to have the cron file revised.

Question 4

A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A. logcat -p agent
B. logadm -p opmon |7
C. tail-facc*0219
D. check_errors 20110219

Question 5

A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A. 600
B. 400
C. 200
D. 800

Solutions: