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Last Updated: Sep 10, 2026
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and System Operations | - Avaya Aura integration components
|
| Avaya Aura Communication Manager Core Concepts | - System architecture and components
|
| Contact Center Implementation | - Call center configuration
|
| Avaya Call Management System (CMS) | - CMS administration and reporting
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which communication manager option on the communication manager gives the customer call centre capabilities?
- A. Automatic Call Distribution (ACD)
- B. Expert Agent Selection (EAS)
- C. Least Occupied Agent (LOA)
- D. Best Service Routing (BSR)
Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
- A. Reserve Agent
- B. Predicted Wait Time
- C. Vector queuing priority
- D. Service Objective
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
- A. Music-on-hold
- B. Local Announcements
- C. Voice over IP
- D. Integrated Announcements
Explanation: Only visible for Exam4Labs members. You can sign-up / login (it's free).
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
- A. BCMS is interval based and CMS is call based.
- B. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
- C. BCMS receives data internally and stores data in a volatile switch memory.
- D. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
Which three are settings for Vector Variables? (Choose three)
- A. Action
- B. Length
- C. Scope
- D. Stop Position
- E. Assignment
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